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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Service Advisor

United Kingdom, Wigan Employment contract 33270.49 GBP / Year · Job Posted July 04, 2026
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Job Description

At Vertu Ford Wigan, we’re proud to deliver outstanding customer experiences every day—and we’re now looking for a Service Advisor to join our friendly, high‑performing team. If you have motor trade experience and enjoy working with customers, this is a fantastic opportunity to grow your career with one of the UK’s most trusted motor retail groups. Basic salary: £33,270.49, plus an excellent benefits package.

Job Responsibility

  • Guiding customers through their vehicle service or repair journey
  • Using Kerridge to manage bookings, job progress, and customer records
  • Identifying and recommending additional products or services where appropriate
  • Following up with customers to ensure satisfaction

Requirements

  • Motor trade experience, ideally in a service or aftersales environment
  • A full UK driving licence (manual and automatic)
  • Confidence communicating with customers in a professional, friendly manner
  • Strong organisational skills and the ability to stay calm in a busy environment
  • A proactive approach to targets, time management, and customer care

What we offer

  • 25 days holiday, increasing with length of service, plus bank holidays
  • Access to our online rewards platform with cashback and retailer discounts
  • Preferential service rates
  • Colleague purchase scheme
  • Share Incentive Scheme
  • Pension plan
  • Enhanced maternity and paternity benefits
  • Ongoing training and development to support your career progression
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