Service Advisor Job at 360 Resourcing Solutions (Birmingham)

Job Description

As a Service Advisor, you will be the vital link between our customers and the workshop. Your role is pivotal in ensuring every customer receives a seamless and positive experience from the moment they contact us to the completion of their vehicle’s service or repair. You will act as the face of Paul Rigby Ltd, providing expert advice, managing appointments, and coordinating with technicians to deliver excellent service.

Job Responsibility

Greet customers warmly and professionally, both in person and over the phone, making them feel valued and understood
Accurately log and assess customer vehicle issues and service requirements
Provide clear and honest estimates for repairs and servicing, explaining work required and answering any customer queries
Schedule and manage workshop appointments efficiently to maximise productivity and customer satisfaction
Liaise closely with technicians and parts departments to ensure timely and accurate completion of work
Keep customers informed throughout the service process, updating them on progress and any additional work needed
Process invoices, payments, and warranty paperwork with attention to detail and accuracy
Maintain comprehensive customer records and service history in the company management system
Promote additional products and services where appropriate, supporting business growth
Handle customer concerns or complaints promptly and professionally, escalating when necessary to maintain high satisfaction levels

Requirements

Previous experience as a Service Advisor or in a similar customer-facing role within the automotive industry is highly desirable
Strong communication skills with a friendly, approachable manner and the ability to build rapport quickly
Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment
Good IT literacy, experience with workshop management software or CRM systems is advantageous
A sound understanding of vehicle servicing and repair processes is preferred but not essential
Problem-solving skills and a proactive approach to customer service
Full UK driving licence is beneficial

What we offer

Competitive salary package of £32,000 to £34,000 per annum reflecting your skills and experience
Permanent, full-time position with a supportive and friendly team environment
Opportunities for personal and professional development within a growing company
Contributory pension scheme
Holiday entitlement in line with UK employment law, plus bank holidays
Employee discounts on vehicle servicing and repairs

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