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Robert Half Logo Robert Half · Sales

Service Advisor

United States, Bastrop Employment contract · Job Posted May 09, 2026
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Job Description

We are looking for a customer-focused Service Advisor to support a busy automotive service team in Texas. This is a Contract position for someone who can guide customers through the service process, coordinate with technicians, and keep repair activity organized from arrival to completion. The ideal candidate communicates clearly, stays composed in a fast-moving environment, and helps create a positive service experience at every stage.

Job Responsibility

  • Welcome customers, gather vehicle concerns, and document service needs with accuracy at the start of each visit
  • Open, update, and finalize repair orders while following dealership procedures and maintaining complete records
  • Suggest appropriate maintenance, warranty work, and repair services based on vehicle condition, mileage, and manufacturer recommendations
  • Discuss findings, estimated costs, and expected turnaround times in a clear and thorough manner
  • Work closely with service technicians to track diagnoses, confirm repair details, and support efficient job completion
  • Keep customers informed on repair progress, delays, and next steps through timely follow-up communication
  • Review completed services, final invoices, and related warranty or recall information before vehicle pickup
  • Promote preventive maintenance options, dealership service programs, and current offers when they align with customer needs
  • Maintain organized customer and vehicle information within the dealership management system, including system entries as needed

Requirements

  • High school diploma or equivalent is required
  • Prior experience in a Service Advisor role, automotive customer service, or a similar dealership-based position is preferred
  • Ability to explain technical service information in a way that customers can easily understand
  • Strong organization skills with the ability to manage multiple priorities in a high-volume setting
  • Demonstrated customer service skills, including professionalism, follow-through, and conflict resolution
  • Experience with dealership software or service management systems, including Reynolds & Reynolds, is preferred
  • Familiarity with administrative office tasks, receptionist support, and basic accounts payable processes is a plus

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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