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We are seeking a multiskilled Service Advisor / Administrator to join our busy van service centre. This is a varied role where you will switch regularly between warranty administration, invoicing and front‑desk customer service, supporting the smooth day‑to‑day running of the service department. Working in a clean, new office environment, this position is ideal for someone who enjoys variety and thrives in a fast‑paced environment. You’ll rotate across key service functions, ensuring excellent customer care, accurate administration and efficient workshop coordination.
Job Responsibility:
Rotate between warranty processing, service invoicing and front‑desk duties
Act as primary point of contact for customers face-to-face, phone, email and online portals
Process service bookings, job cards, order numbers, invoices, warranty claims and customer quotations
Support daily workshop scheduling, monitor process and workflow ensuring customers are updated
Liaise with Workshop controller and Workshop Supervisor and provide administrative support to workshop team
Verify customer and contract requirements before work is allocated
Maintain accurate records in line with GDPR, Health & Safety and quality standards
Identify service or process issues and contribute to continuous improvement
Participate in training and support wider service department needs
Requirements:
Strong customer service background with a professional, approachable manner
Ability to multitask and switch confidently between different responsibilities
High attention to detail and strong administrative skills
Motor industry or service department experience preferred but not essential
Familiarity with vehicle booking systems would be an advantage
Proactive team player who communicates clearly and works with respect
Nice to have:
Motor industry or service department experience
Familiarity with vehicle booking systems
What we offer:
Employee Assistance program
Mental Health First Aiders within the business
Free Flu jabs if ineligible through NHS
Free eye test plus £70 contribution towards glasses for display screen users
Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33