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Service Advisor / Administrator

United Kingdom, Southampton Employment contract 28080.00 GBP / Year · Job Posted May 14, 2026
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Job Description

We are seeking a multiskilled Service Advisor / Administrator to join our busy van service centre. This is a varied role where you will switch regularly between warranty administration, invoicing and front‑desk customer service, supporting the smooth day‑to‑day running of the service department. Working in a clean, new office environment, this position is ideal for someone who enjoys variety and thrives in a fast‑paced environment. You’ll rotate across key service functions, ensuring excellent customer care, accurate administration and efficient workshop coordination.

Job Responsibility

  • Rotate between warranty processing, service invoicing and front‑desk duties
  • Act as primary point of contact for customers face-to-face, phone, email and online portals
  • Process service bookings, job cards, order numbers, invoices, warranty claims and customer quotations
  • Support daily workshop scheduling, monitor process and workflow ensuring customers are updated
  • Liaise with Workshop controller and Workshop Supervisor and provide administrative support to workshop team
  • Verify customer and contract requirements before work is allocated
  • Maintain accurate records in line with GDPR, Health & Safety and quality standards
  • Identify service or process issues and contribute to continuous improvement
  • Participate in training and support wider service department needs

Requirements

  • Strong customer service background with a professional, approachable manner
  • Ability to multitask and switch confidently between different responsibilities
  • High attention to detail and strong administrative skills
  • Motor industry or service department experience preferred but not essential
  • Familiarity with vehicle booking systems would be an advantage
  • Proactive team player who communicates clearly and works with respect

Nice to have

  • Motor industry or service department experience
  • Familiarity with vehicle booking systems

What we offer

  • Employee Assistance program
  • Mental Health First Aiders within the business
  • Free Flu jabs if ineligible through NHS
  • Free eye test plus £70 contribution towards glasses for display screen users
  • Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
  • 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
  • Free Independent mortgage advice service
  • Pension Scheme
  • Salary Sacrifice (if eligible)
  • Staff Events
  • Free parking
  • Cycle To Work Scheme
  • Competitive Salaries
  • Career development pathways and training
  • Quarterly Star Awards

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