Service Administrator Job at Office Angels (Swanley)

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Service Administrator

We are looking for a Service Administrator to support the Industrial Service Dep...

Location

United States , Youngstown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in customer service, call center support, or service administration within a fast-paced business environment.
Ability to handle inbound customer calls and service requests while maintaining accuracy and professionalism.
Strong organizational skills with the ability to manage schedules, service details, and multiple priorities at once.
High attention to detail and consistent follow-through in documenting information and completing assignments.
Clear written and verbal communication skills for working with customers, technicians, vendors, and internal teams.
Comfort using business systems for order entry, service tracking, reporting, and customer communication.
Ability to work collaboratively with cross-functional teams and support overall department success.
Willingness to learn service processes, product-related information, and new administrative procedures as needed.

Job Responsibility

Manage incoming service inquiries, gather complete job details, and ensure customers receive prompt and attentive support.
Record customer interactions, service updates, and job-related information accurately within the company's service management system.
Coordinate with service technicians and sales teams to provide administrative and technical support needed to move service work forward.
Keep the Service Manager informed of daily activity, developing issues, and notable service trends affecting operations.
Prepare the field service team for upcoming assignments by confirming job readiness, required materials, and scheduling details.
Build efficient technician schedules by aligning job assignments with location, timing, and appropriate skill sets.
Review preventative maintenance agreements, confirm service timing and parts needs, and arrange upcoming work several weeks in advance.
Develop repair quotes by evaluating follow-up service needs, securing vendor pricing, confirming parts availability, and communicating timelines to customers.
Maintain regular communication with customers regarding service dates, work status, parts updates, and opportunities for additional services or maintenance programs.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Service Administrator

Vertu Mercedes Benz and MG of Beaconsfield we are looking for an experienced Ser...

Location

United Kingdom , Buckinghamshire

Salary:

29000.00 - 32500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience as a Service Administrator within the motor trade

Job Responsibility

Service work undertaken on the vehicle meets brand requirements
Submission of all invoiced jobs
Calling customers and helping with queries
Assisting the accounts department with the service payments
Maintaining professional and positive working relationships with all dealership and manufacture managers and colleagues
Assisting in the effective administration of the Service Department
Updating estimated costs of repairs by following the vehicle health check process
Preparing all jobs for invoicing
Processing Warranty claims
Assisting Service advisors with administration duties as and when required

What we offer

25 days holiday rising with length of service - plus bank holidays
Access to our online rewards platform giving you cash back and discounts for multiple retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity and Paternity

Fulltime

Service Administrator

Service Administrator Location: Milton Keynes, Buckinghamshire, United Kingdom ...

Location

United Kingdom , Milton Keynes

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a service administration or customer support role, preferably within the Retail or technology sectors
Excellent organisational skills with the ability to manage multiple tasks efficiently and meet deadlines
Strong communication skills, both written and verbal, with a friendly and professional telephone manner
Proficient in Microsoft Office applications and comfortable learning new software systems
Attention to detail and a problem-solving mindset
Ability to work independently as well as part of a team
Knowledge of stock control and ordering processes is advantageous
Basic understanding of technical products or service environments is desirable but not essential

Job Responsibility

Coordinate and schedule service appointments, ensuring efficient use of resources and timely response to customer needs
Maintain accurate records of service calls, work orders, and customer communications using company systems
Assist in the preparation and distribution of service reports and documentation to customers and internal stakeholders
Provide first-line support to customers by handling enquiries promptly via phone and email
Liaise with engineers and other departments to facilitate smooth service delivery and resolve any administrative issues
Manage inventory and order parts necessary for service operations, keeping stock levels up to date
Support continuous improvement initiatives by providing feedback on service processes and customer experiences
Ensure compliance with company policies and quality standards at all times

What we offer

Competitive salary package reflecting your skills and experience
Opportunities for professional development and training
Supportive and collaborative working environment
Generous holiday entitlement and pension scheme
Hybrid working options subject to business needs, based in Milton Keynes
Employee discounts on Bizerba products and services

Fulltime

Service Administrator

Our client, a well-established and growing logistics business based in Mallusk, ...

Location

United Kingdom , Mallusk

Salary:

30000.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Previous experience within logistics, transport, freight forwarding, or supply chain administration
Strong organisational and communication skills
Ability to manage multiple tasks and prioritise workload effectively
Good attention to detail and accuracy
Confident using Microsoft Office and internal systems
Knowledge of customs procedures/import-export documentation would be advantageous

Job Responsibility

Managing and processing quotations and bookings for UK and Ireland import/export shipments
Liaising with customers, depots, and transport companies to coordinate shipments efficiently
Coordinating transport bookings with the transport department
Preparing and handling transportation documentation
Monitoring the progress of consignments and resolving any issues that arise
Ensuring records and shipment information are accurate and up to date
Dealing with Customs & Excise requirements and related documentation
Providing excellent customer service and maintaining strong working relationships

What we offer

Permanent, full-time position
Competitive salary circa £30,000
Monday to Friday working hours
Opportunity to join a supportive and established team
Career development within a growing logistics business

Fulltime

Service Administrator

The Service Administrator position provides administrative and customer service ...

Location

United States , Gastonia

Salary:

Not provided

Fairbanks Scales

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
one year of directly related work experience
Proficient in Microsoft Office products - specifically Excel, Word and Outlook
Critical thinker with exceptional attention to detail
Excellent problem-solving skills
Excellent communication skills, both verbally and in writing
Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously
Ability to develop and maintain business relationships

Job Responsibility

Answers incoming phone calls and direct calls to the appropriate party
Handles general customer inquiries, i.e. invoices and billing questions, general product information
Collects on past due invoices
Inputs billing data
Generates and completes quality work orders
Completes inter-division billing (installation, intra-shop transfers & warranty)
Inputs, tracks, and verifies commissions using Quarterly Commission Report
Utilizes and prints the Open Order Report on a weekly basis
Schedules technicians from the Open Order Report
Reviews and processes Accounts Payable invoices

Fulltime

Service Administrator

We are looking for an organised and proactive Service Administrator to join our ...

Location

United Kingdom , Salisbury

Salary:

Not provided

ADAMS MOREY LTD

Expiration Date

Until further notice

Requirements

Previous experience in an administrative or service support role
Strong organisational skills and attention to detail
Confident communicator, both written and verbal
Comfortable using Microsoft Office (Word, Excel, Outlook)
Ability to prioritise tasks and work under pressure
Customer-focused with a professional and friendly manner

Job Responsibility

Scheduling service engineers and coordinating daily workloads
Handling incoming calls and emails from customers and suppliers
Preparing job cards, service reports, estimates, and related documentation
Maintaining accurate service records and databases
Raising purchase orders, preparing invoices, and processing invoicing activities
Liaising with engineers, customers, and internal departments
Supporting the Workshop Manager with general administration duties

What we offer

Employee Assistance Program
Mental Health First Aiders within the business
Free Flu jabs if you are ineligible through the NHS
Free eye test plus £70 contribution towards glasses for display screen users
Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
Free Independent mortgage advice service
Pension Scheme
Salary Sacrifice(if eligible)
Staff Events

Fulltime

Service Administrator

As a Service Administrator, you will be the backbone of the Service Team, ensuri...

Location

United Kingdom , Chessington

Salary:

27000.00 - 29000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent customer service focus and telephone manner
Positive, proactive and professional approach to solving customer problems
Methodical, with strong attention to detail
Able to manage competing priorities and work to deadlines
Willing to learn
Competent user of Microsoft Office and standard business software

Job Responsibility

Client and Supplier Communication: answering calls, completing service RAMS, sending invoices, completing supplier forms, updating records, arranging permits for site visits and general day-to-day operations
Accreditations and Certifications: ensure all documents are completed
Record Keeping: assist with service quotations and obtain accurate records
Fleet Management: keep track of service & MOT's, vehicle costs and lease renewals
General Office Administration

What we offer

Generous benefits package
Small family feel environment
Professional growth opportunities
Supportive team
Impactful role

Fulltime

Service Administrator

We are looking for a Service Administrator to join a customer-focused team in Du...

Location

United States , Duluth

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
an associate degree in administration, electrical, electronics, or a related field is preferred
At least 1 year of experience in customer service, service administration, call center support, or a similar role
Strong customer support skills with the ability to manage inquiries, complaints, and follow-up communication professionally
Proficiency with Microsoft Office, especially Excel, and comfort working across multiple browser-based systems
Experience with email correspondence, order processing, and general clerical or administrative tasks
Familiarity with SAP or similar enterprise systems is preferred
Ability to troubleshoot service-related issues, including connectivity concerns, while maintaining accuracy and organization

Job Responsibility

Assist customers by answering questions about products, services, and service-related procedures through phone and email support
Investigate and resolve customer concerns, ensuring each issue is documented clearly and addressed in a timely manner
Review warranty-related requests and determine the appropriate next steps for claim handling and resolution
Provide updates to customers and service providers regarding open service cases and follow through until completion
Create and manage return authorization requests for defective items and coordinate the related administrative steps
Enter and process orders for chargeable service work, while also preparing purchase orders for outside vendors as needed
Examine invoices and supporting documentation to address discrepancies, service questions, and related follow-up items
Assist with internal administrative activities, including vendor onboarding support and general operational coordination
Offer guidance to less experienced team members when needed and contribute ideas that improve efficiency and service quality
Remain available for incoming customer calls and complete additional administrative assignments as business needs require

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

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