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Service Administrator

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Duluth

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a detail-oriented and customer-focused Service Administrator to join our team in Duluth, GA. This role serves as a primary point of contact for aftermarket technical support and warranty-related inquiries, helping ensure a high level of service for customers using our products. The ideal candidate is a proactive problem-solver who can manage customer interactions, administrative processes, and service-related documentation with accuracy and professionalism. This person should be comfortable working both independently and collaboratively in a fast-paced environment.

Job Responsibility:

  • Assist customers by providing product and service information
  • Handle customer inquiries and complaints in a detail oriented and timely manner
  • Evaluate and process warranty-related claims and inquiries
  • Communicate with customers and service shops regarding the status of open cases
  • Process return material authorizations (RMAs) for defective products
  • Receive and process orders for billable services
  • Process purchase orders for third-party suppliers
  • Review invoices and respond to related inquiries
  • Support and resolve tasks tied to internal processes
  • Assist with the setup and management of new vendors
  • Provide training and mentorship to entry level team members, as appropriate
  • Follow all company and departmental procedures while identifying opportunities for improved productivity and efficiency
  • Maintain availability to answer incoming calls and support customer requests
  • Manage assigned tasks with limited supervision
  • Perform other administrative duties as needed
  • Complete additional duties and special projects as assigned.

Requirements:

  • High school diploma or GED required
  • Associate degree in administration, electrical, electronics, or a related field preferred
  • Proficiency in Microsoft Office, especially Excel
  • Experience with SAP preferred
  • Strong clerical and administrative skills
  • Excellent customer service and communication abilities
  • Strong organizational skills and attention to detail
  • Experience 1+ years of relevant experience required.
What we offer:
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan
  • Free online training

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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