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Are you highly organised, detail-oriented, and passionate about delivering excellent service? We’re looking for a proactive and reliable Service Administrator to join our Aftermarket team! This is a key administrative role where you’ll support the smooth running of our service operations by maintaining accurate records, processing job cards, and liaising with technicians, customers, and management.
Job Responsibility:
Raise job cards and input technician time bookings and job details
Collate and check documentation within agreed timescales
Finalise parts used and hours charged, and close completed jobs
Review and process service invoices, credits, and warranty claims
Generate reports and maintain accurate records
Communicate effectively with internal teams and customers
Operate within company procedures and support continuous improvement
Requirements:
Proven administration experience in a service or workshop environment
Strong customer service skills and a professional approach
Proficient in Microsoft Excel and Word (intermediate level)
Able to manage and prioritise tasks efficiently under pressure
Excellent attention to detail and time management
Flexible and results-driven with a positive attitude
GCSEs (or equivalent) in Maths and English desirable
Willingness to travel within the UK and work overtime when required
What we offer:
25 days holiday plus Bank Holidays (pro rata)
Enhanced Pension Scheme (company contributes 5%)
DIS Benefit (5x basic salary Death In Service)
Employee Assistance Programme (24-hour helpline)
Health Shield Medical Cash Plan
GP Anytime (24/7 online appointment service)
Training and Development opportunities
Cycle to Work Scheme
Care Concierge
Occupational Health Support and Health Surveillance
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