Service Administrator

• Assist customers by answering questions about products, services, and service-related procedures through phone and email support
• Investigate and resolve customer concerns, ensuring each issue is documented clearly and addressed in a timely manner
• Review warranty-related requests and determine the appropriate next steps for claim handling and resolution
• Provide updates to customers and service providers regarding open service cases and follow through until completion
• Create and manage return authorization requests for defective items and coordinate the related administrative steps
• Enter and process orders for chargeable service work, while also preparing purchase orders for outside vendors as needed
• Examine invoices and supporting documentation to address discrepancies, service questions, and related follow-up items
• Assist with internal administrative activities, including vendor onboarding support and general operational coordination
• Offer guidance to less experienced team members when needed and contribute ideas that improve efficiency and service quality
• Remain available for incoming customer calls and complete additional administrative assignments as business needs require

• High school diploma or equivalent required
• an associate degree in administration, electrical, electronics, or a related field is preferred
• At least 1 year of experience in customer service, service administration, call center support, or a similar role
• Strong customer support skills with the ability to manage inquiries, complaints, and follow-up communication professionally
• Proficiency with Microsoft Office, especially Excel, and comfort working across multiple browser-based systems
• Experience with email correspondence, order processing, and general clerical or administrative tasks
• Familiarity with SAP or similar enterprise systems is preferred
• Ability to troubleshoot service-related issues, including connectivity concerns, while maintaining accuracy and organization

Familiarity with SAP or similar enterprise systems

• medical, vision, dental, and life and disability insurance
• enrollment in company 401(k) plan