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We are looking for an organised and proactive Service Administrator to join our team in Eastleigh. This is a key role supporting the service department, ensuring jobs are scheduled efficiently, records are accurate, and customers receive a high level of service. Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.
Job Responsibility:
Scheduling service engineers and coordinating daily workloads
Handling incoming calls and emails from customers and suppliers
Preparing job cards, service reports, estimates, and related documentation
Maintaining accurate service records and databases
Raising purchase orders, preparing invoices, and processing invoicing activities
Liaising with engineers, customers, and internal departments
Supporting the Service Manager with general administration duties
Requirements:
Previous experience in an administrative or service support role
Strong organisational skills and attention to detail
Confident communicator, both written and verbal
Comfortable using Microsoft Office (Word, Excel, Outlook)
Ability to prioritise tasks and work under pressure
Customer-focused with a professional and friendly manner
What we offer:
Employee Assistance program
Mental Health First Aiders within the business
Free Flu jabs if you are ineligible through the NHS
Free eye test plus £70 contribution towards glasses for display screen users
Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33