Service Administrator

• Efficiently manage and prioritise incoming service enquiries via phone, email, and our CRM system
• Schedule and coordinate service appointments and engineer visits, ensuring optimal resource allocation
• Maintain accurate records of service activities, customer communications, and job statuses
• Act as the first point of contact for customers, providing timely updates and resolving routine queries
• Collaborate closely with the service and sales teams to facilitate smooth workflow and customer satisfaction
• Prepare and process service documentation and reports as required
• Support continuous improvement initiatives by identifying opportunities to enhance service processes
• Ensure compliance with company policies and industry regulations in all service activities

• Proven experience in a service administration, customer service, or call centre role, ideally within retail or technical service industries
• Excellent communication skills, both written and verbal, with a professional and friendly manner
• Strong organisational and multitasking abilities with a keen eye for detail
• Competency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM software
• Up to date SAP experience
• Ability to work independently as well as part of a team in a fast-paced environment
• Problem-solving mindset with the capability to manage customer expectations effectively
• Willingness to learn and adapt to new systems and procedures

Basic understanding of technical products or services is advantageous but not essential

• Competitive salary package reflecting your skills and experience
• Generous holiday entitlement and bank holidays
• Company pension scheme
• Supportive and friendly working environment
• Comprehensive induction and ongoing training