Service Administrator Job at Operam Education Group (Stourbridge)

Service Administrator

Operam Education Group

Location:
United Kingdom , Stourbridge

Category:
Office Administration

Contract Type:
Employment contract

Salary:

19000.00 GBP / Year

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Job Description:

As a Service Administrator, you will play a vital role in ensuring that our recruitment efforts are in line with the regulations and standards of the education industry. Your duties will include managing our recruitment compliance procedures, which will enable us to deliver high quality educational staffing solutions to our clients. Assisting the sales team with candidate recruitment, your tasks will include talent sourcing, conducting interviews and engaging with our candidate database. You will maintain open communication with your Education Consultant to ensure a smooth and compliant candidate experience throughout the registration process.

Job Responsibility:

Manage the candidate compliance process, including verifying background checks, qualifications, references and other relevant requirements
Monitor candidate registrations, ensuring all activities adhere to education industry regulations and standards in line with APSCo Compliance+ and safer recruitment practices
Communicate with both candidates and the recruitment team to provide updates on compliance statuses and address any issues that may arise
Support the Sales team with identifying and sourcing potential candidates through various channels including job boards and attending careers events
Conduct Pre-Screening calls to register potential candidates and send screening portal links to candidates, where applicable
Assist the team with preparing profiles and candidates CVs ready to send to clients
Maintain records of compliance related activities on both candidate screening portal and CRM
Ensure Candidate availability is up to date and recorded appropriately on the system
Keep candidate timesheet records up to date, managing candidate reminders and processing through payroll
Support the consultants with candidate management, regularly cleansing the database to ensure the candidate pipeline continues to grow

Requirements:

Excellent customer service skills, effectively addressing client and candidates needs and solutions
Strong written and verbal communication abilities, ensuring clear and effective interaction with colleagues, clients and candidates
Maintain a high level of attention to detail, ensuring accuracy in record-keeping and adherence to regulations
Resilience and a growth mindset, to support increasing demands and our constantly evolving workload
Proficient in IT skills, with the ability to effectively use tools such as Microsoft Office and CRM system
Demonstrate strong organisational skills, including time management and multitasking, with the ability to prioritise tasks effectively in a dynamic environment
Show adaptability and a proactive approach to learning and adjusting to evolving compliance requirements and procedures
Take accountability for work and collaborate effectively within a team environment

What we offer:

Employee Assistant Programme, 247 wellbeing support
Perks and Discounts App
Reduced hours in school holidays, we value work life balance
Eye care scheme
Cycle to work scheme
Life Assurance Scheme
25 days holidays + bank holidays (increasing after 2 years’ service)
Extra day off on your birthday, on us
Pledge / paid volunteer days
Training and development opportunities via our Career pathways

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 27, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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