Service Administrator Job at Age UK Lancashire (County wide (office based at one of AUKL offices))

Service Administrator

Age UK Lancashire

Location:
United Kingdom , County wide (office based at one of AUKL offices)

Category:
Office Administration

Contract Type:
Not provided

Salary:

23478.00 GBP / Year

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Job Description:

Support the delivery of our new countywide Energy Advice Service. This new service will support vulnerable households across Lancashire by providing energy advice, practical support and energy-saving measures that reduce fuel poverty and improve wellbeing. Provide efficient and professional administrative support to ensure the smooth running of the project funded through the Energy Industry Voluntary Redress Scheme. You will be the first point of contact for referrals and enquiries, helping coordinate appointments and ensuring accurate records and reporting are maintained.

Job Responsibility:

Manage incoming referrals and enquiries from partners, service users and other stakeholders
Coordinate diaries and book home visits for Energy Advisers to ensure the service runs efficiently and responsively
Maintain accurate and up-to-date records on the CRM system while ensuring client confidentiality
Prepare reports and support monitoring processes to evidence service outcomes and impact
Track the distribution of resources and completed energy-saving installations
Support the collection of data for service evaluation and reporting
Provide general administrative support to the project team to ensure the smooth day-to-day running of the service

Requirements:

Demonstrate a person-centred approach when communicating with clients by phone or email
Have a caring and empathetic attitude with a focus on helping people to maintain independence
Have excellent communication skills, both written and verbal
Possess strong organisational skills with the ability to manage multiple tasks and deadlines
Be confident using IT systems including CRM databases and Microsoft applications
Be able to maintain confidentiality and handle sensitive information in line with GDPR
Have an understanding of safeguarding and information governance procedures
Be able to work effectively as part of a team and support colleagues across the service
Hold a full valid driving licence and have access to a car for business purposes

What we offer:

Full training and comprehensive induction
A friendly and inclusive culture
25 days annual leave increasing to 30 with length of service + bank holidays
Workplace pension scheme
Access to Employee Assistance Programme
Staff discount card for hundreds of High Street shops and online services
Blue Light card eligibility
Travel expenses will be paid for all journeys required for work, excluding travel from home to base

Additional Information:

Job Posted:
March 24, 2026

Expiration:
April 02, 2026

Employment Type:

Parttime

Work Type:

On-site work

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