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Service Administrative Manager

https://www.randstad.com Logo

Randstad

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Location:
Canada , Vaudreuil-Dorion

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

70000.00 - 100000.00 CAD / Year
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Job Description:

As the Service Administration Manager, you are the operational heartbeat of our service department. You will bridge the gap between our field technicians, the parts department, and our clients. Your mission is to maximize service profitability and customer satisfaction by streamlining workflows, ensuring accurate billing, and maintaining a high-performance administrative team.

Job Responsibility:

  • Oversee a team of service coordinators, dispatchers, and billing clerks
  • Monitor daily schedules to ensure maximum technician utilization and minimize travel time
  • Conduct performance reviews and provide ongoing training on industry-specific ERP software
  • Dealing with inventory, managing accounts and day to day problems
  • Manage the full Work Order (WO) lifecycle, from opening to final invoicing
  • Review completed jobs for accuracy, ensuring all labor hours, parts, and shop supplies are billed correctly
  • Monitor and reduce Work-In-Progress (WIP) aging to ensure healthy cash flow
  • Process warranty claims with forklift OEMs to ensure timely reimbursement
  • Act as the primary escalation point for billing disputes or service delays
  • Oversee Planned Maintenance (PM) contracts, ensuring inspections are scheduled and completed on time
  • Generate service quotes for major repairs and follow up with customers for approval
  • Analyze Key Performance Indicators (KPIs) such as First-Time Fix Rate, Response Time (Emergency Breakdowns), Recoverable Labor Percentage
  • Liaise with the Parts Manager to ensure critical components are staged for upcoming repairs
  • Supervise the team and help with daily tasks that are involved in the day to day operations

Requirements:

  • 5+ years in service administration, ideally in the forklift, heavy equipment, or automotive industry
  • Experience working in a parts department or service management
  • Bilingual (English and French) Spoke and Written
  • Leadership: At least 2 years in a supervisory or management capacity
  • Technical Savvy: Proficiency with specialized ERP/Service Management
  • Communication: Exceptional "soft skills" for de-escalating tense customer situations
  • Education: High School Diploma required
  • Bachelor’s degree in Business or Logistics preferred
What we offer:
  • Monday-Friday 8:00AM-4:30PM
  • Full Benefits Medical, Dental, paid 100% by employer
  • Location - Vaudreuil
  • Free Parking on site
  • Competitive salary based on experience
  • RRSP
  • 3-4 weeks vacation (based on experience)
  • 2 sick days, 3 personal days
  • Room for growth
  • New building as of 2024

Additional Information:

Job Posted:
May 11, 2026

Expiration:
June 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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