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Randstad Logo Randstad · -

Service Administrative Assistant

Canada, Dorval 48000.00 - 50000.00 CAD / Year · Job Posted May 20, 2026
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Job Description

Our client in Dorval in the construction industry is currently looking for a service assistant for there service department. This candidate is required to manage the daily maintenance & repair service calls requested by our national retail/commercial industry clients while ensuring that the quality of service and customer satisfaction are achieved.

Job Responsibility

  • Manage the daily maintenance & repair service calls requested by national retail/commercial industry clients
  • Ensure that the quality of service and customer satisfaction are achieved
  • Assist with the daily maintenance & repair service calls requested by national retail/commercial industry clients
  • Assist Service Coordinators in making follow up calls
  • Assist with the dispatch of service calls across Canada
  • Ensure customer satisfaction following up on the completed service call
  • Assist in finding new resources to help maintain a competitive edge in the industry (nationally)

Requirements

  • Service experience
  • Strong organisation skills
  • Administrative skills
  • Basic accounting skills
  • Time management skills for administrative duties
  • Be bilingual
  • Strong bilingual communication skills – both verbal and written
  • English-speaking internal and external [clients/partners/employees] located outside Quebec on a [daily/regular] basis
  • Versatile and flexible under high pressure situations
  • Provide direction and solutions to technician's who are handling the service call
  • Ability to develop strong relationships with both internal and external resources
  • Strong organizational skills
  • Has good negotiation skills

Nice to have

Experience in a construction setting

What we offer

  • Monday-Friday (7AM-9AM - 4PM-6PM) (40 hours a week)
  • 3 weeks vacation
  • Group insurance after probation - Benefits - 50%/50% (medical, dental, life insurance, etc.)
  • Company is constantly growing and well-known in the industry
  • RRSP plan after one year
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