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Our client in Dorval in the construction industry is currently looking for a service assistant for there service department. This candidate is required to manage the daily maintenance & repair service calls requested by our national retail/commercial industry clients while ensuring that the quality of service and customer satisfaction are achieved.
Job Responsibility:
Assist with the daily maintenance & repair service calls requested by our national retail/commercial industry clients
Requirements:
Service experience
Strong organisation skills
Administrative skills
Basic accounting skills
Time management skills for administrative duties
Will assist Service Coordinators in making follow up calls
Will assist with the dispatch of service calls across Canada
Be bilingual
Ensure customer satisfaction following up on the completed service call
Assist in finding new resources to help us maintain a competitive edge in the industry (nationally)
Strong bilingual communication skills – both verbal and written
Experience in a construction setting an asset
Versatile and flexible under high pressure situations
Provide direction and solutions to technician’s who are handling the service call
Ability to develop strong relationships with both internal and external resources
Strong organizational skills
Has good negotiation skills
Nice to have:
Experience in a construction setting an asset
What we offer:
Monday-Friday (7AM-9AM - 4PM-6PM) (40 hours a week)
3 weeks vacation
Group insurance after probation - Benefits - 50%/50% (medical, dental, life insurance, etc.)
Company is constantly growing and well-known in the industry
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