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Service Account Manager

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SIG Group

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Category:
IT - Administration

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Salary:

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Job Description:

As a Service Account Manager you will be ensuring optimum service quality and leadership while maintaining SIG Combibloc and customer requirements from a social, methodological, and technical point of view.

Job Responsibility:

  • Main customer and internal department contact point for all relevant technical service topics, supporting customer / subordinate teams in technical issues/complaints, ensuring quick resolution, clear communication, and document recording
  • Coordinate available resources, according to customer / internal requirements, including preventative/corrective maintenance according to approved intervals, processes, documentation, and supplier requirements
  • Establish and maintain a regular Line Performance Review Meeting with all customers, including maintenance, production, and quality teams, to ensure day to day operational issues are addressed in a timely manner and customer performance is at the highest level
  • Provide disciplinary/functional leadership of subordinate team members (e.g. appraisal, training needs, personal development)
  • Leadership of new employees on-boarding to ensure company policies and standard procedures are communicated and understood
  • Accurate budgeting and recording of financial results in respective accounts / cost-centres as well as payment of invoices

Requirements:

  • Qualification in Mechanical, Electrical, or Electronics Engineering (or equivalent trade experience)
  • Experience leading a team of engineers
  • Relevant experience in supporting, maintaining, or manufacturing automated equipment
  • High level of initiative
  • Results-driven mindset
  • Excellent time management, organisation, and communication skills
  • Strong problem-solving abilities
  • Strong engineering and technical focus
What we offer:
  • Competitive compensation
  • Opportunity to partially work from home
  • Personal development opportunities
  • Trainings and coaching opportunities from senior team members

Additional Information:

Job Posted:
April 16, 2026

Work Type:
Hybrid work
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