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The Server is responsible for providing outstanding service. The Server must assist the captain in all aspects of guest service. The Server must be a strong team player, and must have extensive wine and beverage knowledge. A Server must carry him or herself in a friendly, informative and helpful manner and posses a great service disposition.
Job Responsibility:
Maintain complete knowledge of and comply with all policies/service procedures/standards.
Arrive to work on time, as scheduled, with all necessary equipment, supplies and properly attired (or Uniformed) to begin work according to company standards
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Work on floor taking food and beverage orders
Work on the gueridon
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Recite specials clearly at table
Present and explain gratis offerings
Display Langoustine at table
Take and prepare dessert orders
Complete all assigned side work and check all tables for proper set up
Polish glassware
Work cohesively with co-workers as part of a team
Perform job functions with attention to detail, speed, and accuracy
Be a clear thinker, remaining calm and resolving problems using good judgments
Prepare checks and all closing paperwork in an organized manner
Adhere to payment, cash handling and credit policies/procedures.
Work Catering parties
Attend daily Pre-Shift meeting
Assist Maitre D answering phones
Assist Maitre D seating guests
Maintain complete knowledge of: table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the Restaurant.
all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
all menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation.
O.S. and manual systems.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Requirements:
English speaking
Provide legible communication and directions.
Professional appearance and attitude
knowledge of food service
2 years experience as a high end Restaurant Server.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Minimum 18 years of age to serve alcoholic beverages.
Ability to: understand and focus attention on guest needs, remaining calm and courteous.
be well organized, maintain concentration and think clearly when providing service to all guests
focus attention on details.
Must be able to lift up to 25 lbs
Endure various physical movements throughout the work areas.
Must be able to stay on feet for up to 8 hours throughout work shift.