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GENERAL SUMMARY: To serve food & beverage in a friendly, courteous and timely manner. Servers are to guide all guests on their best possible experience. Demonstrating a full knowledge of your restaurant and a genuine passion for service.
Job Responsibility:
Creates and fosters a positive environment at all times
Ensure all safety and sanitation standards are strictly adhered to at all times
Knowledge of reservation, phone and POS system(s)
Adhere to the expectations of the secret shopper criteria
Take food and drink orders promptly
A full knowledge of all menu items both food and drink
Able to take any Guest on a tour of what we are and what we have to offer
Assist in maintaining and clearing tables during dining experience
Assist in host, bus, and runner tasks, it is all of our jobs to get the job done
Constant communication with the team and MOD
Understands when to ask for help, within the team
Handling and communicating guest special needs or requests
Knowledge of guest dietary restrictions and preferences
Knowledge of hours of operation, entertainment schedules, restaurant address/phone number
Adheres to all safe cash handling procedures/payments
Performs all other duties as assigned by management team
Requirements:
Contributes to building and maintaining a positive work culture at all times
Flexible schedule, especially during busy seasons
Ability to communicate effectively
Ability to prioritize and multitask in a fast-paced environment
Ability to handle guest requests and needs in a professional and pleasant manner
Ability to learn phones and POS system
Ability to clearly communicate with both FOH and BOH
A dependable means of transportation to and from work for all days scheduled