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Serve food courses and alcoholic beverages to guests at Lido House Autograph Collection. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
Job Responsibility:
Serve food courses and alcoholic beverages to guests
Set tables according to event type and service standards
Answer questions on menu selections
Communicate with kitchen regarding menu questions, wait times, re-cook orders, and product availability
Communicate meal requirements, allergies, dietary needs, and special requests to kitchen
Record transactions in MICROS system
Check with guests to ensure satisfaction
Maintain cleanliness of work areas, china, glass
Complete closing duties including restocking and turning off lights
Present check and process payment
Follow company safety policies
Report accidents and unsafe conditions
Complete safety training
Maintain professional appearance
Protect company assets
Welcome and acknowledge guests
Assist individuals with disabilities
Develop positive working relationships
Support team goals
Adhere to quality expectations
Read and verify information in various formats
Perform physical tasks including standing, walking, lifting, carrying, pushing, pulling
Perform other duties as requested
Requirements:
High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required
Ability to follow company and safety policies
Ability to report accidents and unsafe conditions
Ability to complete safety training
Ability to ensure uniform and appearance are professional
Ability to maintain confidentiality
Ability to welcome guests according to standards
Ability to anticipate guest needs
Ability to assist individuals with disabilities
Ability to thank guests
Ability to speak clearly and professionally
Ability to develop positive working relationships
Ability to support team goals
Ability to listen and respond to concerns
Ability to adhere to quality standards
Ability to read and verify information in small print
Ability to stand, sit, or walk for extended periods
Ability to move, lift, carry, push, pull objects up to 25 lbs alone and over 50 lbs with assistance
Ability to grasp, turn, manipulate objects
Ability to move over uneven/slippery surfaces and stairs
Ability to reach overhead and below knees, bend, twist, pull, stoop