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Serve food courses and alcoholic beverages to guests at The Ritz-Carlton Harbin, delivering luxury service standards and creating exceptional experiences for guests while maintaining the Gold Standards of The Ritz-Carlton brand.
Job Responsibility:
Serve food courses and alcoholic beverages to guests
Set tables according to type of event and service standards
Answer questions on menu selections
Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Record transaction in MICROS system at time of order
Check in with guests to ensure satisfaction with each food course and/or beverages
Maintain cleanliness of work areas, china, glass, etc., throughout the day
Complete closing duties, including restocking items, turning off lights, etc.
Present physical and accurate check to guest and process payment
Requirements:
High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required
Ability to stand, sit, or walk for extended periods
Ability to lift objects weighing less than or equal to 25 pounds without assistance
Ability to lift objects weighing in excess of 50 pounds with assistance
Ability to move over sloping, uneven, or slippery surfaces
Ability to move up and down stairs and/or service ramps
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
What we offer:
Equal opportunity employer
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Professional development and training
Global brand portfolio with Marriott International
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