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Double Knot NYC brings the Schulson Collective’s award-winning concept to the heart of Manhattan. This bi-level Japanese restaurant and cocktail lounge offers a dynamic balance: a vibrant upstairs bar with elevated cocktails and a hidden izakaya below serving sushi, robatayaki, and small plates. The New York City location has quickly become a standout destination for Japanese inspired cuisine and nightlife, blending modern energy with elevated hospitality. Joining the Double Knot team means contributing to a flagship concept at the epicenter of global dining culture.
Job Responsibility:
Greet guests promptly and courteously upon arrival
Answer questions about menu items, ingredients, and dietary restrictions
Make recommendations based on guests' preferences
Accurately take food and drink orders using Toast POS system
Communicate special requests and dietary restrictions to the kitchen and bar staff
Serve food and beverages to guests in a timely and courteous manner
Check on guests throughout their meal to ensure satisfaction and upsell additional items when appropriate
Assist other servers and staff during busy periods
Participate in team meetings and training sessions
Adhere to all restaurant policies, procedures, and health and safety regulations
Follow proper food handling and sanitation procedures
Requirements:
High school diploma or equivalent
Previous experience in a customer service role, preferably in a restaurant setting
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and handle multiple tasks
Knowledge of POS systems, preferably has worked with Toast
Basic math skills for handling payments and making change
Flexible schedule, including evenings, weekends, and holidays
Nice to have:
Positive attitude and strong work ethic
Passion for providing excellent customer service
Ability to work well under pressure
Team player with the ability to collaborate effectively