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The Server engages with residents and guests to provide a memorable dining experience by taking food and beverage orders, retrieving and serving food & beverages according to service standards, courteously and efficiently. This individual collects payments when necessary. This individual assists in the appearance and maintenance of the restaurant area and equipment.
Job Responsibility:
Engage with residents and guests to provide a memorable dining experience
Take food and beverage orders
Retrieve and serve food & beverages according to service standards
Collect payments when necessary
Assist in the appearance and maintenance of the restaurant area and equipment
Provide a high level of customer service at all times
Anticipate resident’s needs, respond promptly and acknowledge all guests
Maintain complete knowledge of restaurant(s) operations, proper table set -up and dress code
Work closely with the Food & Beverage Director and/or General Manager to keep residents satisfied
Set tables in accordance to Coterie standards
Serve residents and guests meals and beverages as requested
Maintain complete knowledge of and strictly abide by state liquor regulations
Adhere to Quality Enhancement standards and standard food safety practices
Review daily menu with residents
Maintain complete knowledge of Toast and/or POS system as well as manual systems
Take and deliver accurate meal orders
Remove used or soiled plates, utensils, glasses, linen from the dining room as needed
Clean and reset tables immediately after resident and guests depart
Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards
Assist with preparation and execution of special events, banquets, and theme meals
Adhere to payment, cash handling and credit policies/procedures
Process payments through the POS
When applicable, acquaint new residents with menus, seating, and dining options and hours
Clean and sanitize carpet, tables, chairs, condiment containers, and equipment used in the dining room
Complete side duties as assigned: cleanliness, quality and amount of all restaurant stock and supplies using checklist
fold napkins
Review reservations and accommodate requests and exceed expectations for pre-assigned tables as necessary
Create a strong sense of teamwork and cooperation among all staff
Attend Pre-Meal stand up held for all dining and kitchen staff
May perform other duties as needed and/or assigned
Requirements:
Two (2) to three (3) years of experience as a server
Food handling certificate where applicable
Certificate in alcoholic awareness program where applicable
Basic reading, writing, and mathematical skills
Strong communication and teamwork skills
Strong organization and time management skills
Able to resolve problems of dissatisfied customers and/or employees
Minimum of 18 years of age to serve alcoholic beverages and 21 to pour
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