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The Server serves guest by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods, communicates orders using point-of-sales system, coordinates food timings, checks completed orders, and appropriately responds to guest concerns and requests. Upsell, process payment properly, complete side work, maintain assigned section with urgency.
Job Responsibility:
Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods
Confirm guest orders including any special needs or requests using the hotel’s point-of-sales system
check completed orders with guest’s original order
Coordinate food timings
Transport items to the guest table in a timely manner to ensure proper food quality
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Properly and accurately close guest checks
process cash and credit card payments
properly settle voided checks or complimentary items
Requirements:
At least 2 years of high-volume serving experience, preferably in a luxury hotel or resort
Excellent personal presentation and interpersonal skills
Extensive knowledge of wine, beer, and spirits
Ability to upsell
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions
Willing to work in a fast-paced environment
Ability to operate all computer equipment necessary to perform the job
knowledge of Opera and Micros POS preferred/is a plus
Excellent communication and interpersonal skills
ability to work closely with other departments and communicate clearly and effectively with colleagues and guests
Ability to lift, carry, and move up to 30 lbs
US work authorization is required
Nice to have:
knowledge of Opera and Micros POS
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort