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Create a wonderful dining experience by connecting with guests and maintaining an exceptional knowledge of food, wine, spirits, and mixed drinks, and information about menu items and preparation methods. Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sale system; check completed orders with the guest's original order; anticipate guest needs, ascertain satisfaction, and offer suggestions. Responsible for delivering and clearing guest food as well as assisting with any guest needs throughout service in a timely manner. Upsell patrons on higher priced wine and food items to achieve the sales goals of the department. Responsible for accurately closing guest checks and processing cash and credit card payments. Provide quick and efficient service, while following state and city alcohol laws and adhering to Four Seasons standards of service and sequence of service. Follow all health and safety regulations, restaurant standards, and daily side work. Be present and ensure that professional, courteous, and efficient guest service is offered, where each guest is greeted promptly and courteously with eye contact and a smile.
Job Responsibility
Create a wonderful dining experience by connecting with guests and maintaining exceptional knowledge of food, wine, spirits, and menu items
Communicate guest orders including special needs or requests to the kitchen using POS system
Deliver and clear guest food, assist with guest needs throughout service
Upsell patrons on higher priced wine and food items to achieve sales goals
Accurately close guest checks and process cash and credit card payments
Provide quick and efficient service while following alcohol laws and Four Seasons standards
Follow all health and safety regulations, restaurant standards, and daily side work
Ensure professional, courteous, and efficient guest service
Requirements
2+ years of serving experience, preferably within a luxury hotel and/or high-end restaurant environment
Strong interpersonal and personal presentation skills
Guest-focused mentality and understanding the importance of guest's preferences
Strong problem-solving, decision-making and conflict resolution skills
Confident, outgoing personality and a can-do approach to any request
Ability to stand continuously for 8 or more hours a day
Ability to lift up to 50lbs
Fluency in English
Current work authorization in the United States
Nice to have
Working knowledge of Micros POS system
What we offer
Competitive wages and comprehensive benefits package
Medical, Dental, Vision, and 401K with employer match starting at 30 days
Paid Time Off plans start on day of hire
Employee Cafeteria available for meals
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
Tuition reimbursement
Opportunity to be part of a cohesive team in an inclusive work environment
Wellbeing and mental health initiatives
Embracement and promotion of diversity in the workplace