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The Server is an essential member of the Food & Beverage team, working in the restaurant to support seamless service and elevate the overall guest experience. The Server is responsible for delivering exceptional service from start to finish by demonstrating strong menu knowledge, anticipating guest needs, and ensuring each interaction feels personalized and professional. This position plays a vital role in upholding service standards, maintaining smooth operations, and contributing to a welcoming and memorable atmosphere. The restaurant embodies all Four Seasons cultural standards while operating under the 'Ramsay Standard,' with an emphasis on professionalism and excellence expected in any high-level restaurant or hospitality environment. This role reports to the Restaurant General Manager and is overseen by the Director of Food & Beverage.
Job Responsibility:
Maintaining a welcoming, professional, and positive environment for every guest
Demonstrating excellent knowledge of food and beverage menu items, including preparation methods, to effectively inform guests
Providing guests with an excellent dining experience through prompt, accurate, and attentive service, including conflict resolution when necessary
Collaborating with team members to ensure guests are always taken care of
Requirements:
Ability to work in a fast-paced environment while maintaining strong attention to detail
Excellent customer service skills to ensure guests have the best experience possible
Capability to maintain a high level of physical mobility
Fluency in reading, writing, and spoken English is required
Experience in a similar role with a luxury or upscale restaurant is a plus
1-2 years preferred
What we offer:
Lucrative salary
Medical, Dental, Vision and 401K with employer matching all starting at 30 days
Time off plans starting at day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace