Server Job at Four Seasons (Minneapolis)

Job Description

The Restaurant Server is an essential member of the team. Servers will be responsible for creating a memorable dining experience for guests and residents, providing exceptional and anticipatory service while showcasing a knowledgeable understanding of the menu and preparation methods.

Job Responsibility

Take guest orders and describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item's, origin, taste, and preparation methods
Communicate guest orders including any special needs or requests to the kitchen and bar using the hotel's point-of-sales system
coordinate food and beverage timings
Check completed kitchen orders with the guest's original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Read each table and adapt to the guest, creating a customized experience for a variety of local guests, international travelers, and building residents alike
Properly and accurately close guest checks
process cash and credit card payments
properly settle voided checks or complimentary meals
Breakdown, clean and set-up of tables and chairs
Work harmoniously and professionally with co-workers and supervisors
Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed

Requirements

Experience working a minimum of 2-3 years in Food & Beverage and previous experience as a server
Thrive working in a fast paced, and large team environment
Ability to be standing for up to 8 hours a day and ability to lift up to 50lbs
Knowledge of Minneapolis and surrounding areas, highly desirable, however not required
Preferred experience in a luxury hotel or resort
Must be flexible with schedule - Able to work weekdays, weekends, and holidays shifts
Ability to carry and balance a tray
Ability to accurately process cash and credit card transactions
Ability to multi-task in a high volume and demanding environment
Strong problem-solving skills, ability to handle difficult situations and guests
Reading, writing and oral proficiency in the English language
TIPS & ServSafe certified

Nice to have

Knowledge of Minneapolis and surrounding areas
Preferred experience in a luxury hotel or resort

What we offer

Comprehensive health and vision insurance (Available to Full-Time employees only)
Discovery nights at Four Seasons Properties around the globe
Holiday and vacation pay (Available to Full-Time employees only)
Daily meals inspired by award-winning chefs
Uniforms and uniform care
Sick pay, disability coverage and life insurance (Available to Full-Time employees only)
Parking discounts
Staff lounge and cafeteria space with city view
Up to eight weeks of parental leave pay (Available to Full-Time employees only)
Fur baby insurance
401(k) retirement plan
Discounted accommodations at Four Seasons properties worldwide
Dental coverage available at a discounted rate (Available to Full-Time employees only)

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