Server Support Engineer

Monitor Server and Storage performance based on Utilization and Availability using Monitoring tool; Act upon pre-configured threshold breach with respect to Utilization and Availability of server components and remediate; Ensure 100% Server uptime for end users; Execute periodic Maintained activity to minimize Server downtime; Execute planned changes to server infrastructure to enhance server performance / security posture through Change Management process; Maintain Server Infra Inventory and configuration as per standards; Provide Level-1 support and troubleshooting to resolve issues; Server Device Asset Management (Asset Inventory, Support Contract, Vendor Escalation Matrix); Monitor performance and ensure system availability and reliability; Monitor system resource utilization, trending, and capacity planning; Configure and install various Server devices and services (e.g., Windows OS, IIS, SQL Database, Backup Software, NAS Storage, Nutanix, etc); Perform server maintenance and system upgrades including service packs, patches, hot fixes and Preform Configuration backups of Critical applications devices; Execute server DR testing and per defined DR Policy; Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the server infrastructure; Liaise with vendors and other IT personnel for problem resolutions