Server Pool Restaurant - Seasonal

• Serve food courses and alcoholic beverages to guests
• Set tables according to type of event and service standards
• Answer questions on menu selections
• Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Record transaction in MICROS system at time of order
• Check in with guests to ensure satisfaction with each food course and/or beverages
• Maintain cleanliness of work areas, china, glass, etc., throughout the day
• Complete closing duties, including restocking items, turning off lights, etc
• Present physical and accurate check to guest and process payment
• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience
• No supervisory experience
• No license or certification required
• Follow all company and safety and security policies and procedures
• report accidents, injuries, and unsafe work conditions to manager
• complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
• maintain confidentiality of proprietary information
• protect company assets
• Welcome and acknowledge all guests according to company standards
• anticipate and address guests’ service needs
• assist individuals with disabilities
• thank guests with genuine appreciation
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others
• support team to reach common goals
• listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards
• Read and visually verify information in a variety of formats (e.g., small print)
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Perform other reasonable job duties as requested by Supervisors

Tip Eligible