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The Server Management Consultant role requires 3 to 6 years of experience in server management, particularly with Linux. Candidates should have expertise in server installation, maintenance, and troubleshooting, along with knowledge of virtualization technologies like VMware and XEN. Familiarity with cloud platforms such as AWS, Azure, or GCP is advantageous. The position involves delivering 3rd level technical support, managing server operations, and ensuring compliance with customer SLAs.
Job Responsibility:
Deliver 3rd level technical support in compliance with customer SLAs
Daily Compute operations (Events/Incidents/SR/CR/RCA ..) following ITIL processes
Server installation, maintenance, monitoring, decommission and special configurations beyond automated tasks
Storage Operations based on netapp-nfs
Package/repository management and OS image maintenance
Patch Management using BladeLogic Automation
Server related Monitoring/Alert configuration and rollouts
Performance tests and analysis
Root Cause Analysis for customer incidents
Service/Task documentation, testing, quality management and knowledge transfer
assist 2nd level technical support in complex tasks
willingness to participate in an OnCall setup which may include weekends or public holidays if required by the project
Requirements:
Overall 3 – 6 years’ Experience in Server Management Administration (Linux)
Experience in Server (physical/VM) installation, maintenance & decommissioning
Profound Linux OS operations experience
Knowledge in hypervisor operations (XEN and VMware)
To have good knowledge in LVM, DNS, LDAP and IPTables
To have good troubleshooting skills in server down situation
Knowledge in physical server management
Additionally, associate level knowledge in at least one public cloud landscape (AWS, Azure, GCP)
Basic knowledge in automation tools and (e.g. chef) and scripting (e.g. bash, Perl)
Nice to have:
Additionally, knowledge/experience in using GitHub and Jira would be beneficial
Any experience in monitoring with Prometheus on docker setup and/or ELK stack would be beneficial (not mandatory)
Any knowledge for central infrastructure services is recommended and highly beneficial (Security Groups/RPM/Rsync/Mail/Active Directory/Chef automation/Nagios/repository management/Monitoring)