Server Load Balancer Engineer Job at NTT DATA (Mumbai)

Server Load Balancer Engineer

The Server Load Balancer Engineer (L2) at NTT DATA is a developing engineering r...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Degree or relevant qualification in Information Technology or Computing or a related field
Professional level Certification in different Security Technologies such as Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as (but not limited to) CCNP, JNCIP, ACCP, PCNSP, CCSP etc.
Moderate level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
Moderate level experience in technical support to clients
Moderate level experience in diagnosis and troubleshooting
Moderate level experience providing remote support in Security technologies
Moderate level experience in relevant technology
Developing knowledge of technical documentation
Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime

Server Load Balancer Engineer

The Security Remote Field Service Engineer (L1) is an entry level engineering ro...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Degree or relevant qualification in Information Technology or Computing or a related field
Associate level Certification in different Security Technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc.
Entry level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
Entry level experience in technical support to clients
Entry level experience in diagnosis and troubleshooting
Entry level experience providing remote support in Security technologies
Entry level experience in relevant technology
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance and takes into account possible changing circumstances
Ability to maintain a positive outlook at work

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime

Server Load Balancer Engineer

The Security Remote Field Service Engineer (L3) at NTT DATA is a critical role f...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Professional level Certification in different Security Technologies such as Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIS, ACCP, PCNSE, CCSE etc.
Seasoned experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
Seasoned experience in technical support to clients
Seasoned experience in diagnosis and troubleshooting
Seasoned experience providing remote support in Security technologies
Seasoned experience in relevant technology
Seasoned knowledge of technical documentation
Seasoned knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Seasoned knowledge of vendor technologies, such as (but not limited to) Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follow up until incident is resolved
Provides service recovery, following resolution of incidents

Fulltime

Server Load Balancer Engineer

The Security Support Services Engineer (L2) role involves providing remote techn...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Degree or relevant qualification in Information Technology or Computing or a related field
Professional level Certification in different Security Technologies such as Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as (but not limited to) CCNP, JNCIP, ACCP, PCNSP, CCSP etc.
Moderate level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
Moderate level experience in technical support to clients
Moderate level experience in diagnosis and troubleshooting
Moderate level experience providing remote support in Security technologies
Moderate level experience in relevant technology
Developing knowledge of technical documentation
Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime

Server Load Balancer Engineer

The Support Services Security Engineer L1 role is an entry-level position focuse...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Degree or relevant qualification in Information Technology or Computing or a related field
Associate level Certification in different Security Technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc.
Entry level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
Entry level experience in technical support to clients
Entry level experience in diagnosis and troubleshooting
Entry level experience providing remote support in Security technologies
Entry level experience in relevant technology
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance and takes into account possible changing circumstances
Ability to maintain a positive outlook at work

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime

Server Load Balancer Engineer

The Security Remote Field Service Engineer (L1) is an entry level engineering ro...

Location

India , Pune

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Degree or relevant qualification in Information Technology or Computing or a related field
Associate level Certification in different Security Technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc.
Entry level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
Entry level experience in technical support to clients
Entry level experience in diagnosis and troubleshooting
Entry level experience providing remote support in Security technologies
Entry level experience in relevant technology
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance and takes into account possible changing circumstances
Ability to maintain a positive outlook at work

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime

Server Load Balancer Engineer (L3)

The SLB & GSLB L3 Engineer is a senior subject matter expert responsible for the...

Location

India , Pune

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

BE/B-Tech/BCA or master’s degree in CS/IT
CCNP (R&S) + OEM F5 Certified Technical Specialist (F5-CTS) (2 certifications)
6-8 years’ relevant experience
F5 BIG-IP (LTM, ASM),(HTTP/HTTPS, REST APIs),(OWASP Top 10, DDoS)
Expert-level, hands-on experience with F5 BIG-IP (LTM, GTM) or Citrix NetScaler

Job Responsibility

Design, implement, and maintain F5 BIG-IP solutions, including LTM for SLB and GTM for GSLB, adhering to industry best practices
Act as the Level 3 escalation point for complex F5 and application-related issues
Perform advanced configuration tasks such as creating and modifying virtual servers, pools, health monitors, profiles, and iRules
Plan and execute software upgrades, patches, and hotfixes for F5 BIG-IP appliances
Conduct performance analysis and capacity planning for the F5 infrastructure
Expertise in implementing global server load balancing (GSLB), familiarity with WebSocket and gRPC protocols
Work closely with application development, network, and security teams
Maintain network and security architecture diagram and LLD and HLD for each solution
Provide suggestions for enhancements/changes
Analyze incidents independently and identify root cause

Fulltime

Server Load Balancer Engineer (L2)

Join a company that is pushing the boundaries of what is possible. We are renown...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Provide Level 2 support for all incidents and service requests related to DMZ SLBs and perimeter GSLBs, resolving complex issues escalated from L1 teams
Perform routine health checks, proactive monitoring, and performance tuning of the load balancing infrastructure
Execute change requests for network and security modifications, including new virtual server configurations, pool member updates, and rule/iRule adjustments, following strict change management protocols
Assist with regular patching, software upgrades, and hardware maintenance of F5 BIG-IP devices and other related infrastructure, often during non-business hours
Implement and enforce network security policies and best practices specific to the banking sector, including PCI DSS and other regulatory requirements
Act as a liaison between L1 and L3 support teams, developers, and project managers
Assist with security audits, provide evidence of compliance, and address any security or vulnerability findings related to the load balancing environment
Ensure application traffic flows securely through the DMZ and across multiple data centers, coordinating with Security Operations Center (SOC) teams as needed
Shall analyze incidents & identify root causes and act for containment and remediation
Shall co-ordinate with the different departments/stakeholders for incident analysis and remedial action

Job Responsibility

Provide Level 2 support for all incidents and service requests related to DMZ SLBs and perimeter GSLBs, resolving complex issues escalated from L1 teams
Perform routine health checks, proactive monitoring, and performance tuning of the load balancing infrastructure
Execute change requests for network and security modifications, including new virtual server configurations, pool member updates, and rule/iRule adjustments, following strict change management protocols
Assist with regular patching, software upgrades, and hardware maintenance of F5 BIG-IP devices and other related infrastructure, often during non-business hours
Implement and enforce network security policies and best practices specific to the banking sector, including PCI DSS and other regulatory requirements
Act as a liaison between L1 and L3 support teams, developers, and project managers
Assist with security audits, provide evidence of compliance, and address any security or vulnerability findings related to the load balancing environment
Ensure application traffic flows securely through the DMZ and across multiple data centers, coordinating with Security Operations Center (SOC) teams as needed
Shall analyze incidents & identify root causes and act for containment and remediation
Shall co-ordinate with the different departments/stakeholders for incident analysis and remedial action

Fulltime

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