CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Administration

Server Load Balancer Engineer

India, Kolkata · Job Posted March 04, 2026
Apply Position
Job Link Share

Job Description

The Security Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Job Responsibility

  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritises and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follows up until incident is resolved
  • Provides service recovery, following resolution of incidents
  • Documents and closes resolved incidents according to agreed procedures
  • Maintains secure, accurate, complete, and current configuration on configuration items (CIs)
  • Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use
  • Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures
  • Maintains knowledge of specific specialisms, provides detailed advice regarding their application
  • Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
  • Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures
  • Identifies problems and errors prior to or when they occur
  • Logs all such incidents in a timely manner with the required level of detail with all the necessary
  • Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution

Requirements

  • Degree or relevant qualification in Information Technology or Computing or a related field
  • Associate level Certification in different Security Technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc.
  • Entry level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
  • Entry level experience in technical support to clients
  • Entry level experience in diagnosis and troubleshooting
  • Entry level experience providing remote support in Security technologies
  • Entry level experience in relevant technology
  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
  • Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
  • Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Server Load Balancer Engineer

8 matching positions

Server Load Balancer Engineer

The Server Load Balancer Engineer (L2) at NTT DATA is a developing engineering r...
Location
Location
India , Kolkata
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree or relevant qualification in Information Technology or Computing or a related field
  • Professional level Certification in different Security Technologies such as Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as (but not limited to) CCNP, JNCIP, ACCP, PCNSP, CCSP etc.
  • Moderate level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
  • Moderate level experience in technical support to clients
  • Moderate level experience in diagnosis and troubleshooting
  • Moderate level experience providing remote support in Security technologies
  • Moderate level experience in relevant technology
  • Developing knowledge of technical documentation
  • Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
  • Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
Job Responsibility
Job Responsibility
  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritises and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follows up until incident is resolved
  • Fulltime
Read More
Arrow Right

Server Load Balancer Engineer

The Security Remote Field Service Engineer (L3) at NTT DATA is a critical role f...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Professional level Certification in different Security Technologies such as Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIS, ACCP, PCNSE, CCSE etc.
  • Seasoned experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
  • Seasoned experience in technical support to clients
  • Seasoned experience in diagnosis and troubleshooting
  • Seasoned experience providing remote support in Security technologies
  • Seasoned experience in relevant technology
  • Seasoned knowledge of technical documentation
  • Seasoned knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
  • Seasoned knowledge of vendor technologies, such as (but not limited to) Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
Job Responsibility
Job Responsibility
  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritises and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follow up until incident is resolved
  • Provides service recovery, following resolution of incidents
  • Fulltime
Read More
Arrow Right

Server Load Balancer Engineer

The Security Support Services Engineer (L2) role involves providing remote techn...
Location
Location
India , Kolkata
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree or relevant qualification in Information Technology or Computing or a related field
  • Professional level Certification in different Security Technologies such as Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as (but not limited to) CCNP, JNCIP, ACCP, PCNSP, CCSP etc.
  • Moderate level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
  • Moderate level experience in technical support to clients
  • Moderate level experience in diagnosis and troubleshooting
  • Moderate level experience providing remote support in Security technologies
  • Moderate level experience in relevant technology
  • Developing knowledge of technical documentation
  • Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
  • Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
Job Responsibility
Job Responsibility
  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritises and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follows up until incident is resolved
  • Fulltime
Read More
Arrow Right

Server Load Balancer Engineer

The Server Load Balancer Engineer is a senior role focused on the architecture a...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BE/B-Tech/BCA or master’s degree in CS/IT
  • CCNP (R&S) + OEM F5 Certified Technical Specialist (F5-CTS) (2 certifications)
  • 6-8 years’ relevant experience
  • Expert-level, hands-on experience with F5 BIG-IP (LTM, GTM) or Citrix NetScaler
  • Technology (OEM): F5 BIG-IP (LTM, ASM),(HTTP/HTTPS, REST APIs), (OWASP Top 10, DDoS)
Job Responsibility
Job Responsibility
  • Design, implement, and maintain F5 BIG-IP solutions, including LTM for SLB and GTM for GSLB, adhering to industry best practices
  • Act as the Level 3 escalation point for complex F5 and application-related issues
  • Perform advanced configuration tasks such as creating and modifying virtual servers, pools, health monitors, profiles, and iRules
  • Plan and execute software upgrades, patches, and hotfixes for F5 BIG-IP appliances (physical and virtual)
  • Conduct performance analysis and capacity planning for the F5 infrastructure
  • Expertise in implementing global server load balancing (GSLB), familiarity with WebSocket and gRPC protocols
  • Work closely with application development, network, and security teams to understand requirements and implement solutions
  • Maintain network and security architecture diagram and review and update the based-on changes
  • Provide the suggestions for any enhancements/changes that can enhance the security posture and/or add business value to the delivery framework
  • Shall analyze incidents independently & identify root cause and act for containment and remediation
  • Fulltime
Read More
Arrow Right

Server Load Balancer Engineer

The Support Services Security Engineer L1 role is an entry-level position focuse...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree or relevant qualification in Information Technology or Computing or a related field
  • Associate level Certification in different Security Technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc.
  • Entry level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
  • Entry level experience in technical support to clients
  • Entry level experience in diagnosis and troubleshooting
  • Entry level experience providing remote support in Security technologies
  • Entry level experience in relevant technology
  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
Job Responsibility
Job Responsibility
  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritises and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follows up until incident is resolved
  • Fulltime
Read More
Arrow Right

Server Load Balancer Engineer

The Security Remote Field Service Engineer (L1) is an entry level engineering ro...
Location
Location
India , Pune
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree or relevant qualification in Information Technology or Computing or a related field
  • Associate level Certification in different Security Technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc.
  • Entry level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
  • Entry level experience in technical support to clients
  • Entry level experience in diagnosis and troubleshooting
  • Entry level experience providing remote support in Security technologies
  • Entry level experience in relevant technology
  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
Job Responsibility
Job Responsibility
  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritises and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follows up until incident is resolved
  • Fulltime
Read More
Arrow Right

Server Load Balancer Engineer (L3)

The SLB & GSLB L3 Engineer is a senior subject matter expert responsible for the...
Location
Location
India , Pune
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BE/B-Tech/BCA or master’s degree in CS/IT
  • CCNP (R&S) + OEM F5 Certified Technical Specialist (F5-CTS) (2 certifications)
  • 6-8 years’ relevant experience
  • F5 BIG-IP (LTM, ASM),(HTTP/HTTPS, REST APIs),(OWASP Top 10, DDoS)
  • Expert-level, hands-on experience with F5 BIG-IP (LTM, GTM) or Citrix NetScaler
Job Responsibility
Job Responsibility
  • Design, implement, and maintain F5 BIG-IP solutions, including LTM for SLB and GTM for GSLB, adhering to industry best practices
  • Act as the Level 3 escalation point for complex F5 and application-related issues
  • Perform advanced configuration tasks such as creating and modifying virtual servers, pools, health monitors, profiles, and iRules
  • Plan and execute software upgrades, patches, and hotfixes for F5 BIG-IP appliances
  • Conduct performance analysis and capacity planning for the F5 infrastructure
  • Expertise in implementing global server load balancing (GSLB), familiarity with WebSocket and gRPC protocols
  • Work closely with application development, network, and security teams
  • Maintain network and security architecture diagram and LLD and HLD for each solution
  • Provide suggestions for enhancements/changes
  • Analyze incidents independently and identify root cause
  • Fulltime
Read More
Arrow Right

Server Load Balancer Engineer (L2)

Join a company that is pushing the boundaries of what is possible. We are renown...
Location
Location
India , Kolkata
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Provide Level 2 support for all incidents and service requests related to DMZ SLBs and perimeter GSLBs, resolving complex issues escalated from L1 teams
  • Perform routine health checks, proactive monitoring, and performance tuning of the load balancing infrastructure
  • Execute change requests for network and security modifications, including new virtual server configurations, pool member updates, and rule/iRule adjustments, following strict change management protocols
  • Assist with regular patching, software upgrades, and hardware maintenance of F5 BIG-IP devices and other related infrastructure, often during non-business hours
  • Implement and enforce network security policies and best practices specific to the banking sector, including PCI DSS and other regulatory requirements
  • Act as a liaison between L1 and L3 support teams, developers, and project managers
  • Assist with security audits, provide evidence of compliance, and address any security or vulnerability findings related to the load balancing environment
  • Ensure application traffic flows securely through the DMZ and across multiple data centers, coordinating with Security Operations Center (SOC) teams as needed
  • Shall analyze incidents & identify root causes and act for containment and remediation
  • Shall co-ordinate with the different departments/stakeholders for incident analysis and remedial action
Job Responsibility
Job Responsibility
  • Provide Level 2 support for all incidents and service requests related to DMZ SLBs and perimeter GSLBs, resolving complex issues escalated from L1 teams
  • Perform routine health checks, proactive monitoring, and performance tuning of the load balancing infrastructure
  • Execute change requests for network and security modifications, including new virtual server configurations, pool member updates, and rule/iRule adjustments, following strict change management protocols
  • Assist with regular patching, software upgrades, and hardware maintenance of F5 BIG-IP devices and other related infrastructure, often during non-business hours
  • Implement and enforce network security policies and best practices specific to the banking sector, including PCI DSS and other regulatory requirements
  • Act as a liaison between L1 and L3 support teams, developers, and project managers
  • Assist with security audits, provide evidence of compliance, and address any security or vulnerability findings related to the load balancing environment
  • Ensure application traffic flows securely through the DMZ and across multiple data centers, coordinating with Security Operations Center (SOC) teams as needed
  • Shall analyze incidents & identify root causes and act for containment and remediation
  • Shall co-ordinate with the different departments/stakeholders for incident analysis and remedial action
  • Fulltime
Read More
Arrow Right