Server Load Balancer Engineer Job at NTT DATA (Pune)

Server Load Balancer Engineer

NTT DATA

Location:
India , Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Security Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Job Responsibility:

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved
Provides service recovery, following resolution of incidents
Documents and closes resolved incidents according to agreed procedures
Maintains secure, accurate, complete, and current configuration on configuration items (CIs)
Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use
Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures
Maintains knowledge of specific specialisms, provides detailed advice regarding their application
Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures
Identifies problems and errors prior to or when they occur
Logs all such incidents in a timely manner with the required level of detail with all the necessary
Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution

Requirements:

Degree or relevant qualification in Information Technology or Computing or a related field
Associate level Certification in different Security Technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc.
Entry level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
Entry level experience in technical support to clients
Entry level experience in diagnosis and troubleshooting
Entry level experience providing remote support in Security technologies
Entry level experience in relevant technology
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance and takes into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain

Additional Information:

Job Posted:
January 25, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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