CrawlJobs Logo

Server Load Balancer Engineer (L2)

nttdata.com Logo

NTT DATA

Location Icon

Location:
India , Pune

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Security Support Services Engineer (L2) role involves providing remote technical support to clients, ensuring adherence to service level agreements. Candidates should have a degree in Information Technology or Computing, along with certifications in security technologies. Strong technical support skills and experience in troubleshooting are essential for success in this position. The Security Remote Field Service Engineer (L2) is a developing engineering role, operating in region, and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Job Responsibility:

  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
  • Prioritises and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents and follows up until incident is resolved
  • Provides service recovery, following resolution of incidents
  • Documents and closes resolved incidents according to agreed procedures
  • Maintains secure, accurate, complete, and current configuration on configuration items (CIs)
  • Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use
  • Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures
  • Maintains knowledge of specific specialisms, provides detailed advice regarding their application
  • Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
  • Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures
  • Identifies problems and errors prior to or when they occur
  • Logs all such incidents in a timely manner with the required level of detail with all the necessary
  • Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution

Requirements:

  • Degree or relevant qualification in Information Technology or Computing or a related field
  • Professional level Certification in different Security Technologies such as Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as (but not limited to) CCNP, JNCIP, ACCP, PCNSP, CCSP etc.
  • Moderate level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
  • Moderate level experience in technical support to clients
  • Moderate level experience in diagnosis and troubleshooting
  • Moderate level experience providing remote support in Security technologies
  • Moderate level experience in relevant technology
  • Developing knowledge of technical documentation
  • Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
  • Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
  • Customer service orientated and pro-active thinking
  • Problem solver who is highly driven and self-organized
  • Good attention to detail
  • Good analytical and logical thinking
  • Excellent spoken and written communication skills
  • Team player with the ability to work well with others and in group with colleagues and stakeholders

Additional Information:

Job Posted:
February 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Server Load Balancer Engineer (L2)

Wlan Engineer

Wlan Engineer. This role has been designed as ‘Hybrid’ with an expectation that ...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in computer engineering or electrical engineering required
  • Minimum of eight (3) years’ experience in customer-facing consulting and design experience required
  • Minimum of Five (3) years’ experience with one or more of the following Aruba products: IAPs/Controllers, Airwave, ClearPass, Central, Aruba switches
  • Knowledge of authentication protocols and servers required
  • Understanding & experience in configuring & troubleshooting VoIP protocols like SIP, SVP, H323 etc. required
  • Demonstrable experience identifying areas-of-opportunity for process improvement
  • Demonstrable experience in customer network design and implementation
  • Technical and consulting experience supporting networking products and solutions with advanced expertise in network switching, routing and security highly desired
  • Industry certifications like CCIE, CWNA, ACCP, ACMP, ACMX, ACDX and RHEL preferred
  • Routing and switching protocols like BGP, OSPF, VXLAN, MSTP
Job Responsibility
Job Responsibility
  • Provide pre and post sales Design and consulting services to Aruba-HPE teams, customers and partners for various technologies and solutions
  • Provide Complete services lifecycle for the customers including Plan, Design, Implementation, Migration and Optimization
  • Plan: Creating customer requirement document and business outcome plan
  • Design: Creating high level and low-level design documents based on customer requirements
  • Implementation: Preparing the installation plan includes Network implementation plan and Network ready for use plan
  • Migration: Preparing migration including Method of Procedure and migration validation checks
  • Optimization: Working on continuous improvement of network operations, uptime and security conformance
  • Ability to multitask and work independently when required, with little supervision or direction
  • Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the customer organization
  • Formulate action plans (technical and operational) for analysing and resolving reported issues
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
Read More
Arrow Right

Wlan Engineer

Wlan Engineer. This role has been designed as ‘Hybrid’ with an expectation that ...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in computer engineering or electrical engineering required
  • Minimum of eight (3) years’ experience in customer-facing consulting and design experience required
  • Minimum of Five (3) years’ experience with one or more of the following Aruba products: IAPs/Controllers, Airwave, ClearPass, Central, Aruba switches
  • Knowledge of authentication protocols and servers required
  • Understanding & experience in configuring & troubleshooting VoIP protocols like SIP, SVP, H323 etc. required
  • Demonstrable experience identifying areas-of-opportunity for process improvement
  • Demonstrable experience in customer network design and implementation
  • Technical and consulting experience supporting networking products and solutions with advanced expertise in network switching, routing and security highly desired
  • Routing and switching protocols like BGP, OSPF, VXLAN, MSTP
  • Radius (authentication, Authorization, Attributes, CoA, Accounting, etc.)
Job Responsibility
Job Responsibility
  • Provide pre and post sales Design and consulting services to Aruba-HPE teams, customers and partners for various technologies and solutions
  • Provide Complete services lifecycle for the customers including Plan, Design, Implementation, Migration and Optimization
  • Plan: Creating customer requirement document and business outcome plan
  • Design: Creating high level and low-level design documents based on customer requirements
  • Implementation: Preparing the installation plan includes Network implementation plan and Network ready for use plan
  • Migration: Preparing migration including Method of Procedure and migration validation checks
  • Optimization: Working on continuous improvement of network operations, uptime and security conformance
  • Ability to multitask and work independently when required, with little supervision or direction
  • Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the customer organization
  • Formulate action plans (technical and operational) for analysing and resolving reported issues
What we offer
What we offer
  • Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Personal & Professional Development: specific programs catered to helping you reach any career goals
  • Unconditional Inclusion: unconditionally inclusive in the way we work and celebrate individual uniqueness
Read More
Arrow Right

Technical Authority Expert- OSS

We are currently seeking a talented and dedicated individual to join our Ericsso...
Location
Location
India , Noida
Salary
Salary:
Not provided
ericsson.com Logo
Ericsson
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree/Diploma in Electronics, Computer Science, Telecommunication, or equivalent engineering discipline
  • 8-12 years of experience in telecom OSS, cloud, NFVI, and SDN environments
  • Strong hands-on experience with Ericsson ENM/ENIQ/Legacy OSS-RC
  • Good understanding of telecom network technologies including 2G, 3G, 4G, 5G, and Core networks
  • Strong problem-solving skills, customer-first mindset, and ability to work in a 24x7 operational environment
  • Excellent interpersonal and communication skills
  • Hands on experience of Ericsson ENM/ENIQ
  • Understanding Network Management, Security Management, Fault Management, Performance Management, Backup Management on NMS/OSS
  • Understanding and hands on Linux RHEL/CentOS, Windows Enterprise Server
  • Understanding and hands on SQL Query, Having DBMS experience (Sybase IQ, Vertica, PostgreSQL)
Job Responsibility
Job Responsibility
  • Provide L2 technical support for managed services customers, handling trouble tickets and change requests as per SLA/WLA
  • Perform hardware and software-level troubleshooting on OSS platforms including ENM/ENIQ and Legacy OSS
  • Carry out performance monitoring, PM reporting, and NBI-level troubleshooting across ENM/ENIQ/Legacy OSS-RC
  • Manage customized business objects, templates, and PM-related reports across OSS
  • Coordinate with external suppliers and third-party vendors for 3PP hardware and software support
  • Maintain and manage Telco Cloud infrastructure, including Ericsson NFVI and SDN environments
  • Work on VM-based cloud platforms using Red Hat OpenStack or Mirantis, with hands-on experience on KVM hypervisors
  • Operate and support hyperscale hardware platforms such as Ericsson HDS8000, BSP8100, Dell, and HPE servers
  • Manage and troubleshoot cloud storage solutions
  • Monitor network and infrastructure performance
Read More
Arrow Right
New

Customer Support Trainee

We are looking for a friendly and service-oriented Customer Support Trainee / As...
Location
Location
Sri Lanka , Colombo
Salary
Salary:
Not provided
Lanka Staff
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication skills in English and Sinhala (verbal and written)
  • Minimum 3 months’ experience in a similar role will be an added advantage
  • Willingness to learn and grow within a team environment
  • Basic organisational and time management skills
  • Friendly, patient, and customer-focused attitude
  • Attention to detail and commitment to service quality
  • Ability to follow instructions and seek support when required
Job Responsibility
Job Responsibility
  • Assist clients by responding to general inquiries via phone, email, and other communication channels
  • Support senior team members with client coordination and follow-ups
  • Provide clear and basic guidance to clients on service processes
  • Follow up on client-related tasks and ensure timely completion
  • Maintain accurate client records and system updates
  • Assist walk-in clients by providing initial support and directing them appropriately
  • Perform routine administrative tasks related to customer support operations
  • Fulltime
Read More
Arrow Right
New

Senior Counsel, Privacy, AI & Data Responsibility

Mastercard is committed to balancing innovation while protecting individual priv...
Location
Location
United Kingdom , Peterborough
Salary
Salary:
Not provided
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Law degree required
  • Membership to a Bar (if permitted by law)
  • EU Privacy experience, ideally supporting or advising internal corporate team on matters relating to recruitment and employment
  • Solid knowledge of global privacy laws, frameworks, and standards, including GDPR and CCPA
  • Demonstrated experience advising companies on privacy compliance and data-related issues
  • Superior time management, planning, and organizational skills
  • Strong analytic capabilities and written and oral communication skills
  • Attention to detail is a must
  • Exceptional interpersonal skills with proven experience in relationship building and partnering
  • Must work well in both team and individual settings, including across global jurisdictions
Job Responsibility
Job Responsibility
  • Ensure alignment and compliance with Mastercard’s policies, procedures, and processes and with global privacy and data-related laws, including those related to the protection of employee personal information and the security of Mastercard’s network
  • Triage information incidents relating to employee data, analyzing facts in light of applicable privacy and data protection laws, regulations and standards, and making recommendations to drive incidents through to resolution
  • Ensure appropriate documentation is in place in accordance with privacy accountability requirements, including those present in the GDPR, CCPA, AI laws that impact that workplace (such as the EU AI Act), and similar laws
  • conduct Data Protection Impact Assessments and AI Assessments as needed
  • Support Mastercard’s processes for handling privacy rights requests from candidates and employees, including access and other rights under applicable laws
  • Draft appropriate privacy terms in accordance with Mastercard’s standards, review contracts and manage complex negotiations with partners and vendors
  • Anticipate and interpret emerging privacy and AI regulations, providing expert guidance to executive leadership and ensuring Mastercard remains at the forefront of regulatory compliance in the EU, UK, and globally
  • Engage with the organization on privacy and data-related matters, e.g., through employee training and raising employee awareness about relevant regulatory requirements and Mastercard procedures
  • Spearhead and implement initiatives related to efficiency and use of AI innovation in managing increasing risk in human resources privacy compliance
  • Fulltime
Read More
Arrow Right
New

Cleaner

This role will be based at The Fieldings Residential Home in the heart of Sutton...
Location
Location
United Kingdom , Sutton In Ashfield, Nottinghamshire
Salary
Salary:
12.45 - 12.80 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Genuine caring nature and a desire to make a real difference for our residents
  • Patient, understanding and respectful of our resident’s individual abilities
  • Prior experience as a Cleaner within a similar environment is desirable but not essential
Job Responsibility
Job Responsibility
  • Undertaking cleaning tasks in accordance with the home’s requirements
  • Deep cleaning areas to maintain excellent standards of hygiene
  • Vacuuming, dusting, mopping and polishing
  • Cleaning shared and personal bathrooms and toilets
  • Maintaining stock of cleaning products and ensuring COSHH controls are adhered to
  • Completing paperwork and documentation to record cleaning activities as required
What we offer
What we offer
  • Opportunities to learn and progress with the support of our dedicated Quality Matters team
  • Fully funded DBS
  • Comprehensive Holiday Pay scheme that rewards you for your commitment to care
  • Fantastic Refer a Friend scheme, offering up to £250 per successful candidate
  • Parttime
Read More
Arrow Right
New

Bookkeeper

We are looking for a Bookkeeper to support the company’s ongoing accounting and ...
Location
Location
Israel , Netanya
Salary
Salary:
Not provided
altavia-group.com Logo
Altavia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced accounting professional
Job Responsibility
Job Responsibility
  • Preparing and posting client invoices, credit notes, and debit notes
  • Recording and processing supplier invoices
  • Monitoring and preparing supplier payments
  • Performing bank entries and bank reconciliations
  • Maintaining accounts receivable and accounts payable follow-ups
  • Supporting monthly closing processes (data preparation and checks)
  • Assisting with VAT reports and documentation, in coordination with external accountants
  • Maintaining organized accounting records and supporting audit preparation
  • Working with internal teams and external service providers to ensure accurate financial data
  • Fulltime
Read More
Arrow Right
New

Memory Care Caregiver

Part-Time Memory Care Caregiver position at Atria Senior Living in Alpharetta, G...
Location
Location
United States , Alpharetta
Salary
Salary:
15.00 - 18.00 USD / Hour
atriaseniorliving.com Logo
Atria Senior Living
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • No experience needed
  • We will provide you with all the training you need
Job Responsibility
Job Responsibility
  • Enhance the lives of older adults by assisting them with mobility needs and daily living activities, including housekeeping, bathing, grooming, and routine personal tasks
  • Work cooperatively with other talented team members to support and care for residents
  • Receive on-the-job training and have opportunities for career growth and advancement
  • Solve problems and exhibit ethical behavior
What we offer
What we offer
  • Competitive Pay
  • Paid Holidays & PTO
  • Comprehensive Health Plans (medical, vision, dental, company paid short term and long term disability, voluntary benefits such as critical illness coverage)
  • Career Advancement Opportunities
  • Tuition Reimbursement (up to $5,250 a year for approved courses)
  • Employee Loyalty Rewards Program
  • Retirement Savings Plan with Employer Match (50% match after one year of service)
  • Rewards & Recognition
  • Health & Safety
  • Parttime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy