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As an L1 Engineer for Perimeter and DMZ Load Balancing, you will be a key member of our Network Operations team, providing first-line support for the bank's critical load balancing infrastructure. Your primary responsibility will be to monitor, troubleshoot, and resolve incidents related to Global Server Load Balancing (GSLB) and DMZ Server Load Balancing (SLB) platforms. This role requires a foundational understanding of networking concepts, experience with load balancing technologies, and the ability to operate within a highly regulated and high-availability banking environment.
Job Responsibility
Perform real-time monitoring of all GSLB and DMZ SLB devices and applications
Respond to and log incidents and alerts as they occur, following established procedures
Conduct initial-level troubleshooting to diagnose and resolve issues with load balancers, virtual servers, and application traffic flow
Handle first-tier support requests, taking ownership of user problems and ensuring effective communication
Verify the status of backend servers and application health checks
Assist with diagnosing connectivity issues and server pool member problems
Utilize ticketing systems to log, track, and manage all support requests and resolution steps
Perform basic administrative tasks, such as server pool member status checks and traffic statistics reporting
Assist with routine maintenance activities under the supervision of senior engineers
Prepare accurate and timely reports on daily health checks and incident summaries
Document all troubleshooting and resolution steps in the knowledge base
Escalate complex or unresolved issues to L2/L3 support teams with detailed information
Follow established incident response procedures for handling standard security events
Execute standard operating procedures (SOPs) for routine F5 maintenance and changes
Requirements
Foundational understanding of networking concepts
Experience with load balancing technologies
Ability to operate within a highly regulated and high-availability banking environment