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The Server Engineer (L2) at NTT DATA is responsible for managing Level 2 technical incidents and service requests related to server and infrastructure systems. The role requires strong troubleshooting skills in Linux and Windows environments, along with experience in virtualization platforms. Candidates should have a bachelor's degree and 2-5 years of relevant experience. The position involves working in a fixed shift environment, including weekends, and requires good communication skills for coordination and escalation.
Job Responsibility:
Handle L2 incidents and requests escalated from L1 or received directly via Hotline
Analyze and troubleshoot issues related to OS, servers, virtualization, network connectivity, and system services
Perform advanced troubleshooting, log analysis, and root cause analysis (RCA)
Provide resolution or workaround within agreed SLA
escalate to L3/vendor when required
Support installation, configuration, patching, and upgrades of server systems
Operate and maintain Linux and/or Windows Server environments
Operate and maintain Virtualization platforms (VMware / Hyper-V / KVM)
Operate and maintain Backup, restore, and storage systems
Coordinate with Network, Security, Application, and Cloud teams during incident resolution
Participate in incident review, problem management, and preventive actions
Maintain operational documents, SOPs, and knowledge base articles
Support DR/BCP testing and production system maintenance activities
Requirements:
Bachelor’s degree in Information Technology, Computer Science, or related fields
2–5 years of experience in Server / System / Infrastructure Operations
Strong hands-on experience with Linux (RHEL/CentOS/Ubuntu) and/or Windows Server
Strong hands-on experience with Virtualization platforms (VMware, Hyper-V, KVM)