Server Assistant

• Retrieving and serving alcoholic/non-alcoholic beverages and food orders to guest tables according to hotel specifications
• Preparing specific food items, table side
• Collecting payments
• Assisting in the maintenance of the restaurant area and equipment
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
• Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards
• Maintain complete knowledge of and strictly abide by state liquor regulations
• Maintain complete knowledge of VIPs as determined by Hotel & Club Members
• Maintain complete knowledge of correct maintenance and use of equipment
• Maintain complete knowledge of P.O.S. and manual systems
• Complete opening side duties as assigned
• Check quality and amount of all restaurant stock and supplies using checklist
• Fold napkins
• Requisition all necessary supplies and transport from storeroom to restaurant
• Set tables according to service standards
• Set up all condiments and beverages according to service standards
• Ensure a sufficient supply of all silverware, glassware and chinaware for service
• Prepare some cold food items
• Check cleanliness and condition of assigned station and service areas
• Set up side station with supplies and equipment
• Set up and check all equipment needed for table side service
• Follow up on special arrangements to ensure compliance
• Communicate any meal requirements and special requests to the servers and kitchen
• Prepare all Table Side dishes and drinks
• Check storage areas for proper supplies, organization and cleanliness
• Retrieve all alcoholic beverage items from bar and serve to guest
• Open and serve wine/champagne bottles
• Serve all food courses and non-alcoholic beverage items to the guest
• Anticipate guests' needs, respond promptly and acknowledge all guests
• Maintain positive guest relations at all times
• Be familiar with all hotel services/features and local attractions/activities
• Handle guest complaints
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
• Adhere to payment, cash handling and credit policies/procedures
• Collect and report tips at the end of the assigned shift
• Complete closing side duties
• Properly store all reusable goods
• Breakdown all goods as specified
• Clean all equipment as assigned
• Restock items for next service
• Marry and stock all condiments
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees

• High School Diploma or an equivalent combination of education and work-related experience
• Must have a current and valid Food Handler Certification
• Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID
• Minimum 21 years of age to pour alcoholic beverages
• Minimum two years’ experience in restaurant service

• Hotel operational exposure (i.e. F&B) is preferred
• Experience with a luxury or ultra-luxury property or brand is preferred
• Fluency in other languages preferred

Tips