Server Assistant

• Consistently provide thoughtful, professional, and proactive guest service
• Ensure service standards and quality are maintained throughout the guest journey, from arrival to departure
• Prepare mise en place, side stations, tables, and table settings according to established standards
• Support service flow by assisting colleagues, including running food, refreshing beverages, and clearing/resetting tables
• Maintain a clean, inviting, and well-organized dining and lounge environment
• Build strong knowledge of menus, beverage offerings, promotions, and preparation methods
• Assist guests with menu selections in an engaging, informed, and helpful manner
• Address guest concerns promptly and graciously, demonstrating strong service recovery skills
• Communicate guest dietary restrictions and allergies clearly and accurately to the team
• Deliver personalized and elevated service for special events or private dining experiences when scheduled
• Stay informed on current promotions and loyalty program offerings
• Follow all health, safety, and sanitation standards when handling food and beverages
• Perform other duties as assigned.

• A service-focused personality with at least one year of experience in a high-volume, upscale restaurant
• Previous experience in a luxury hotel environment (preferred)
• The ability to focus on guest needs, remaining calm, courteous, and professional at all times
• Strong communication, interpersonal, and problem-solving skills
• Proven ability to multi-task and manage priorities in a fast-paced environment
• Ability to work well under pressure while maintaining service standards
• A collaborative team spirit and the ability to work effectively with others
• High responsibility and reliability, with impeccable grooming and professionalism
• Knowledge of wine, spirits, beer, cocktails, and specialty coffees
• Valid Serving It Right Certification
• Flexibility to work weekends, holidays, evenings, and rotating shifts
• Professional proficiency in English, both spoken and written
• Must be legally eligible to work in Canada.

Previous experience in a luxury hotel environment

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals committed to creating a welcoming environment for all
• Complimentary meals during your shift through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939
• Learning programs through our Academies designed to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility activities.