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Botify is looking for a strategic, results-driven SEO Success Manager (SSM) to engage and enable Botify’s customers to deploy and fully utilize the Botify Platform to achieve their business outcomes. The SSM will contribute to the ultimate success of the Botify customers’ onboarding experience, taking responsibility for the post-sales lifecycle from onboarding to project execution.
Job Responsibility:
Work closely with customers to understand their specific SEO strategy and build a success plan
Identify customer’s core use cases and deliver customized training
Configure crawl and render settings, create custom reports, and co-develop business logic
Manage multiple customer projects simultaneously, ensuring timely and successful implementations
Act as the primary point of contact for customers' technical inquiries and issues
Provide strategic guidance to customers on how to maximize the value of Botify products
Maintain comprehensive documentation of customer configurations, customizations, and project details
Stay up-to-date with the latest trends in SEO and search engine technology
Provide feedback to our product team including feature requests and suggested product enhancements
Requirements:
3+ years of experience as an in-house SEO for a large website or at an agency, covering all aspects of SEO from high-level strategy down to technical SEO
Strong understanding of search engines' crawling behavior and impact on traffic and revenue
Advanced knowledge and experience in the common tools of SEO, Google and Bing Search Console, Web Analytics, Botify Analytics a plus
Intermediate understanding of HTML, CSS, and JavaScript
Background in project management, preferably as an SEO Program Manager or SEO Project Manager
Exceptional analytical, statistical, and problem-solving skills
Strong interpersonal skills
can work with both technical and business stakeholders
Comfortable with technical concepts and adept at learning new technology applications
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