Senior Zendesk Business Systems Analyst Job at Stytch

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Senior Payroll & Tax Analyst

Senior Payroll & Tax Analyst position at Stride, Inc. The role involves end-to-e...

Location

United States , Remote

Salary:

22.63 - 39.50 USD / Hour

Stride, Inc.

Expiration Date

Until further notice

Requirements

7+ years of progressive payroll administration experience in Workday, with Workday serving as the primary and most recent payroll system of record
7+ years of experience independently handling tax notices and managing all types of state and local tax registrations including PA, Ohio, Kentucky LST taxes
A minimum of three years of experience supporting finance and accounting with month end closing and reconciliation queries
Experience in ticketing systems (i.e., Fresh Service, Zendesk)
Ability to prioritize (and re-prioritize) as business needs change
Experience working with a diverse group of stakeholders, independently leading meetings as needed, and providing back-up support to the Payroll Director to ensure team continuity when required

Job Responsibility

Responsible for the preparation and processing of exempt (biweekly) multi-state payroll from end to end using Workday and OSV with minimal or no errors
Reconcile the payroll from period to period
Calculate pro-rate wages and deductions, when necessary, such as hire, termination, status change
Ensure tax and payroll deduction withholdings are accurate
understand reciprocity
Strong understanding about Workday retros and associated processing requirements
Perform Workday administrative functions which may include testing for integrations specific to the payroll, time tracking, and absence modules
Maintain payroll systems and records, ensuring compliance with SOX, federal, state, and local regulations
Ability to troubleshoot and resolve all payroll related issues including taxes with limited supervision and guidance
Model best practice components of customer service using ticketing system

What we offer

Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off

Fulltime

Senior Customer Success Operations Analyst

The Customer Success Operations team aims to accelerate Wiz’s growth by driving ...

Location

United States

Salary:

120000.00 - 165000.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments
Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker
Experience with customer health, adoption, Success KPIs, scaled programs
Experience implementing programs and processes that scale
a willingness to “roll up your sleeves” to get work done as the organization grows
Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions
Proven ability to lead strategic initiatives while executing hands-on in a fast-paced, evolving environment
Deep understanding of global success models and workforce planning
Experience building and operationalizing premium or tiered support offerings
Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decisionmaking

Job Responsibility

Receive feedback from Success teams to help define strategic projects and process improvements to ensure an optimal model for our team and Wiz customers
Work cross-functionally to support operational programs aligned to overall organizational strategy
Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion
Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

New

Senior Customer Success Operations Analyst

The Customer Success Operations team aims to accelerate Wiz’s growth by driving ...

Location

United States

Salary:

120000.00 - 165000.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments
Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker. etc.
Experience with customer health, adoption, Success KPIs, scaled programs
Experience implementing programs and processes that scale
a willingness to “roll up your sleeves” to get work done as the organization grows
Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions
Proven ability to lead high impact process improvement initiatives while executing hands-on in a fast-paced, evolving environment
Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decision making
Customer-first mindset with a passion for enhancing customer experiences through process and tooling
Excellent cross-functional collaboration skills with experience working across GTM, Product, Engineering, and customer-facing teams

Job Responsibility

Drive proactive insights from data signals to recommend process improvements for our CS teams
Receive feedback from Success teams to help define projects and process improvements to ensure an optimal model for our team and Wiz customers
Work cross-functionally to support operational programs aligned to overall organizational strategy
Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion
Track and measure outcomes of CS initiatives
Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Senior Data Scientist

At Vanta, our mission is to help businesses earn and prove trust. We believe tha...

Location

United States; Canada

Salary:

Not provided

Vanta

Expiration Date

Until further notice

Requirements

Have at least 4 years of experience working with data as a data scientist / analyst in an applied business context
Deep experience with data visualization
Professional experience with statistics and analytical techniques
Experience with experiment design and hypothesis testing in small n experiments
Building models for predicting the P(churn) of a customer
Building models for predicting risk
Intense curiosity about data, the world, where they match, and why they do or don’t
Product lifecycle expertise, in particular converting a product experience into a growth analytics framework
Executive communication skills. You can tell a compelling story about the status quo
Deep understanding of Product analytics stacks (Heap, Amplitude, StatSig, client stride tracking, and browser mechanics) and integration of product data with Customer Success teams

Job Responsibility

Write DBT SQL pipelines to automate and manage data assets in Snowflake for our product partners
Python/R with Hex.tech to conduct statistical analysis of product usage and engagement data
Work in Sigma Computing to find insights in our customer journey
Conduct and manage business enhancing analytical projects: defining and predicting churn, specifying and building a product
Set the bar high for what is expected of predictive analytics projects
Define the analytics practice for our Product Analytics efforts
Help craft our AI and LLM measurement practices
Lead Analytics Reviews with C-level partners

What we offer

Offers Equity
Eligible for medical benefits
401(k) plan
Other company perk programs
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits

Fulltime

New

FLEX OSR Senior Events Manager

This is a temporary position. Prepares all event documentation and coordinates w...

Location

United States , Bethesda

Salary:

31.25 - 41.35 USD / Hour

Marriott Bonvoy

Expiration Date

April 07, 2026

Requirements

High school diploma or GED
2 years experience in the event management or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events
Ensures a seamless turnover from sales to service back to sales
Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence
Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience
Executing Event Operations
Executing the Sales and Marketing Strategy
Managing Profitability
Providing Exceptional Customer Service

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave
paid sick leave
PTO
holidays

Fulltime

New

Senior Pricing Architect

The Senior Commercial Architect is an advanced subject matter expert, responsibl...

Location

India , Gurgaon; Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Business Administration or Finance or a related field
Advanced experience working within a Commercial or similar field, preferably within a global IT services organization
Advanced experience working with pricing assumptions and developing pricing models
Advanced demonstrated experience in deal structuring, pricing review, and negotiation
Advanced experience working with vendors and/or suppliers
Advanced experience in an accounting type role
Solid understanding of the local operating, commercial and general business conditions
Expert negotiation skills with lateral thinking ability
Excellent attention to detail and organizational skills
Solid business and commercial acumen coupled with an analytical mind

Job Responsibility

Provides recommendations and reviews the pricing and costing of deals to ensure maximum benefit and minimum risk to the organization and prepares the commercial parts of sales proposals for submission to clients
Builds and compiles pricing models for specific proposals and provides input into the development of standardized pricing models
Presents key pricing assumptions and risks for sign-off at relevant levels, in line with the authority matrix
Engages with and leverages off relationships between the organization and vendors and/or subcontractors and strategic alliances, including the Legal Team during the conception, construction, and review of client proposals, soliciting information, and escalating queries
Ensures that deal profitability is not eroded over time by calculating the long-term profit of deals, evaluating and concluding on foreign currency issues and the impacts of these both financially and contractually
Ensures deal profitability by investigating taxation, inflationary movements cost of living issues, etc.
Provides support to relevant team by assisting with the maintenance of vendor warranties to ensure inclusion in the construction of deals
Analyses pricing impacts on cash flow for the client and take responsibility for building pricing profiles
Mitigates risks in terms of the calculation and payment of penalties, contract termination, building agreements, limitation of liability, and non-solicitation for bids and/or deals and provides feedback to the key stakeholders regarding these
Manages commercial and contract risks associated with the client agreement to protect the organization's profitability and legal exposure

Fulltime

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Owensboro

Salary:

16.00 - 24.00 USD / Hour

CVS Health

Expiration Date

May 05, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately

Job Responsibility

Support the pharmacy team in delivering operational and service excellence
Assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations
Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Parttime

Senior Zendesk Business Systems Analyst

Stytch

Location:
Canada

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 21, 2026

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