CrawlJobs Logo

Senior Zendesk Business Systems Analyst

stytch.com Logo

Stytch

Location Icon

Location:
Canada

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

99760.00 - 124700.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

This position is needed to bring our Customer Support and Operations teams to the next level with systems, tools and automated workflows that improve their productivity. Twilio is seeking a Business Systems Analyst with strong application configuration, system architecture, and workflow building skills. In this role, you will partner with our Customer Support and Operations teams to understand their business needs and deliver appropriate systems solutions. You will work closely with our program managers, data, systems and engineering teams to enable world-class experiences for our customers and internal business teams at Twilio. You will have the expertise to design and configure enterprise systems for scale and long-term growth.

Job Responsibility:

  • Own the design, configuration, and maintenance of our Zendesk instance and associated integrations - including triggers, automation, macros, queries, and dashboards
  • Have empathy for our users’ needs and help improve existing processes and innovate new processes utilizing Zendesk to improve client / customer experience
  • Collaborate with other Zendesk Business Analysts/ teams / functional groups to ensure cross functional alignment
  • Use a combination of standard functionality and custom development to solve business problems and simplify the design of our support system (Zendesk)
  • Be responsive to the needs of our internal users, and efficiently convert requirements into technical solutions that meet the needs of our business teams

Requirements:

  • 5 + years of experience with system design and configuration of Zendesk
  • Knowledge of configuring triggers, automation, macros, queries, explore reports and dashboards within Zendesk
  • Proactive collaborator and documenter
  • Passionate about getting the best out of our third party systems, integrating them into our ecosystem, and extending them with custom-built solutions
  • Excellent written and verbal communication skills
  • Propose AI and Automated solutions within Zendesk that can help the business
  • Familiarity with JIRA/Confluence/Google Suite to document requirements, processes and solutions

Nice to have:

  • Zendesk Support Administrator Certification is preferred
  • Experience with Salesforce, workforce management tools, QA and other auxiliary systems is a plus
  • Technically savvy and preferably have experience with APIs, java scripting, communications, enterprise software, and/or cross-channel systems
  • Hands-on experience working in a customer support or services organization
What we offer:
  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • a retirement savings program
  • incentive programs
  • commissions
  • equity grants
  • health and wellness benefits
  • retirement contributions
  • paid time off

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Stytch - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31694 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Zendesk Business Systems Analyst

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...
Location
Location
United States
Salary
Salary:
111220.00 - 133422.00 USD / Year
babylist.com Logo
Babylist
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
  • Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
  • Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
  • 3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
  • Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
  • Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
  • Experience integrating data across multiple systems and working with APIs
  • Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
  • Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
  • Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)
Job Responsibility
Job Responsibility
  • Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
  • Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
  • Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
  • Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
  • Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
  • Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
  • Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
  • Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
  • Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
  • Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction
What we offer
What we offer
  • Competitive salary with equity and bonus opportunities
  • Company-paid medical, dental, and vision insurance
  • Retirement savings plan with company matching and flexible spending accounts
  • Generous paid parental leave and PTO
  • Remote work stipend to set up your office
  • Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
  • Fulltime
Read More
Arrow Right

Senior Payroll & Tax Analyst

Senior Payroll & Tax Analyst position at Stride, Inc. The role involves end-to-e...
Location
Location
United States , Remote
Salary
Salary:
22.63 - 39.50 USD / Hour
stridelearning.com Logo
Stride, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of progressive payroll administration experience in Workday, with Workday serving as the primary and most recent payroll system of record
  • 7+ years of experience independently handling tax notices and managing all types of state and local tax registrations including PA, Ohio, Kentucky LST taxes
  • A minimum of three years of experience supporting finance and accounting with month end closing and reconciliation queries
  • Experience in ticketing systems (i.e., Fresh Service, Zendesk)
  • Ability to prioritize (and re-prioritize) as business needs change
  • Experience working with a diverse group of stakeholders, independently leading meetings as needed, and providing back-up support to the Payroll Director to ensure team continuity when required
Job Responsibility
Job Responsibility
  • Responsible for the preparation and processing of exempt (biweekly) multi-state payroll from end to end using Workday and OSV with minimal or no errors
  • Reconcile the payroll from period to period
  • Calculate pro-rate wages and deductions, when necessary, such as hire, termination, status change
  • Ensure tax and payroll deduction withholdings are accurate
  • understand reciprocity
  • Strong understanding about Workday retros and associated processing requirements
  • Perform Workday administrative functions which may include testing for integrations specific to the payroll, time tracking, and absence modules
  • Maintain payroll systems and records, ensuring compliance with SOX, federal, state, and local regulations
  • Ability to troubleshoot and resolve all payroll related issues including taxes with limited supervision and guidance
  • Model best practice components of customer service using ticketing system
What we offer
What we offer
  • Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off
  • Fulltime
Read More
Arrow Right

Senior Customer Success Operations Analyst

The Customer Success Operations team aims to accelerate Wiz’s growth by driving ...
Location
Location
United States
Salary
Salary:
120000.00 - 165000.00 USD / Year
wiz.io Logo
Wiz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments
  • Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker
  • Experience with customer health, adoption, Success KPIs, scaled programs
  • Experience implementing programs and processes that scale
  • a willingness to “roll up your sleeves” to get work done as the organization grows
  • Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions
  • Proven ability to lead strategic initiatives while executing hands-on in a fast-paced, evolving environment
  • Deep understanding of global success models and workforce planning
  • Experience building and operationalizing premium or tiered support offerings
  • Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decisionmaking
Job Responsibility
Job Responsibility
  • Receive feedback from Success teams to help define strategic projects and process improvements to ensure an optimal model for our team and Wiz customers
  • Work cross-functionally to support operational programs aligned to overall organizational strategy
  • Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion
  • Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes
What we offer
What we offer
  • Medical, dental and vision insurance
  • Home Office Setup reimbursement
  • Flexible Spending Accounts
  • Monthly Connectivity reimbursement
  • Employee Assistance Program (EAP)
  • Short- and Long-term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan (with employer match)
  • Flexible paid time off + 11 paid holidays
  • Paid leave programs, including parental, pregnancy health, medical and bereavement leave
  • Fulltime
Read More
Arrow Right

Senior Customer Success Operations Analyst

The Customer Success Operations team aims to accelerate Wiz’s growth by driving ...
Location
Location
United States
Salary
Salary:
120000.00 - 165000.00 USD / Year
wiz.io Logo
Wiz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments
  • Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker. etc.
  • Experience with customer health, adoption, Success KPIs, scaled programs
  • Experience implementing programs and processes that scale
  • a willingness to “roll up your sleeves” to get work done as the organization grows
  • Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions
  • Proven ability to lead high impact process improvement initiatives while executing hands-on in a fast-paced, evolving environment
  • Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decision making
  • Customer-first mindset with a passion for enhancing customer experiences through process and tooling
  • Excellent cross-functional collaboration skills with experience working across GTM, Product, Engineering, and customer-facing teams
Job Responsibility
Job Responsibility
  • Drive proactive insights from data signals to recommend process improvements for our CS teams
  • Receive feedback from Success teams to help define projects and process improvements to ensure an optimal model for our team and Wiz customers
  • Work cross-functionally to support operational programs aligned to overall organizational strategy
  • Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion
  • Track and measure outcomes of CS initiatives
  • Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes
What we offer
What we offer
  • Medical, dental and vision insurance
  • Home Office Setup reimbursement
  • Flexible Spending Accounts
  • Monthly Connectivity reimbursement
  • Employee Assistance Program (EAP)
  • Short- and Long-term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan (with employer match)
  • Flexible paid time off + 11 paid holidays
  • Paid leave programs, including parental, pregnancy health, medical and bereavement leave
  • Fulltime
Read More
Arrow Right

Senior Data Scientist

At Vanta, our mission is to help businesses earn and prove trust. We believe tha...
Location
Location
United States; Canada
Salary
Salary:
Not provided
vanta.com Logo
Vanta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have at least 4 years of experience working with data as a data scientist / analyst in an applied business context
  • Deep experience with data visualization
  • Professional experience with statistics and analytical techniques
  • Experience with experiment design and hypothesis testing in small n experiments
  • Building models for predicting the P(churn) of a customer
  • Building models for predicting risk
  • Intense curiosity about data, the world, where they match, and why they do or don’t
  • Product lifecycle expertise, in particular converting a product experience into a growth analytics framework
  • Executive communication skills. You can tell a compelling story about the status quo
  • Deep understanding of Product analytics stacks (Heap, Amplitude, StatSig, client stride tracking, and browser mechanics) and integration of product data with Customer Success teams
Job Responsibility
Job Responsibility
  • Write DBT SQL pipelines to automate and manage data assets in Snowflake for our product partners
  • Python/R with Hex.tech to conduct statistical analysis of product usage and engagement data
  • Work in Sigma Computing to find insights in our customer journey
  • Conduct and manage business enhancing analytical projects: defining and predicting churn, specifying and building a product
  • Set the bar high for what is expected of predictive analytics projects
  • Define the analytics practice for our Product Analytics efforts
  • Help craft our AI and LLM measurement practices
  • Lead Analytics Reviews with C-level partners
What we offer
What we offer
  • Offers Equity
  • Eligible for medical benefits
  • 401(k) plan
  • Other company perk programs
  • Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
  • 16 weeks fully-paid Parental Leave for all new parents
  • Health & wellness stipend
  • Remote workspace, internet, and cellphone stipend
  • Commuter benefits for team members who report to the SF and NYC office
  • Family planning benefits
  • Fulltime
Read More
Arrow Right
New

Senior Lecturer/Associate Professor in Literacy

As a Senior Lecturer / Associate Professor in Literacy, you will play a key role...
Location
Location
Australia , Albury-Wodonga, Bathurst, Port Macquarie, Wagga Wagga
Salary
Salary:
Not provided
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 08, 2026
Flip Icon
Requirements
Requirements
  • A doctoral qualification relevant to literacy or education, with a recognised teaching qualification
  • A strong record of high-quality teaching and student-centred learning
  • An established or emerging research profile aligned to literacy, curriculum or pedagogy
  • The ability to build productive partnerships and contribute to academic leadership
Job Responsibility
Job Responsibility
  • Lead impactful literacy teaching and research
  • Teach across online and on-campus environments
  • Shape future teachers and education practice
  • Contribute to curriculum innovation
  • Build strong relationships with students and partners
  • Provide academic leadership in literacy education
  • Contribute to the School's research profile
  • Supervise higher degree research students
  • Actively engage with professional, community and government stakeholders
  • At Associate Professor level: significant academic leadership, research impact, and contribution to the broader discipline at national/international level
What we offer
What we offer
  • 17% superannuation
  • Fulltime
Read More
Arrow Right
New

Program Manager - Controls and Avionics Solutions

This position is based in Endicott, New York. New York and on-site work will be ...
Location
Location
United States , Endicott
Salary
Salary:
120874.00 - 205486.00 USD / Year
baesystems.com Logo
Baesystems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in engineering, engineering or manufacturing management, or other discipline
  • Demonstrated ability for building strong customer/ stakeholder relationships
  • Strong communication, negotiation, and presentation skills
  • Ability to interpret data and make data-driven decisions
  • Highly adaptable with strong initiative
  • Demonstrated ability to lead and motivate cross-functional teams
  • Knowledge of the global aviation market and regulatory requirements and/ or military aviation market
Job Responsibility
Job Responsibility
  • Maintaining strong customer relationships and leading a multidisciplinary team to execute complex development programs within schedule and budget
  • Leadership and management oversight of a project team assuring that project’s financials, schedule, and technical objectives are met and that the highest level of customer satisfaction is achieved while meeting all contractual commitments
  • Work effectively and collaboratively with Engineering, Operations, and all Program Office functional leadership to assure deliveries continue to exceed customer commitments and achievement of financial commitments to the company
  • Manages, coordinates, plans, organizes, controls, integrates, and executes projects within the Military Aircraft Systems portfolio
  • Participates in the support of new business and in the development of proposals
What we offer
What we offer
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Health savings accounts
  • 401(k) savings plan
  • Disability coverage
  • Life and accident insurance
  • Employee assistance program
  • Legal plan
  • Discounts on home, auto, and pet insurance
  • Fulltime
Read More
Arrow Right
New

Finance Business Partner (Research)

Full Time, Fixed Term (12 months). Level 7 - $101,421 to $110,819 p.a. (plus 17%...
Location
Location
Australia , Wagga Wagga
Salary
Salary:
101421.00 - 110819.00 AUD / Year
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 02, 2026
Flip Icon
Requirements
Requirements
  • A degree in Accounting or Finance (professional accounting body membership is desirable)
  • Experience in project budgeting, forecasting and financial analysis
  • Background in management accounting or business partnering within complex environments
  • exposure to government funding or higher education is advantageous
  • Excellent stakeholder engagement skills, with the ability to work effectively with academics and researchers
  • Familiarity with business intelligence systems and dashboard reporting
Job Responsibility
Job Responsibility
  • Partner with academics to deliver strategic financial insights that enable research success
  • Directly influence world-class projects and decisions shaping the future of education and innovation
  • Lead initiatives that enhance financial governance, deliver accurate and timely reporting, and support key projects such as cost-pricing systems and research budgeting
  • Help build financial capability across the University, fostering collaboration and continuous improvement
What we offer
What we offer
  • Flexibility with a 35-hour work week
  • Access to hybrid work arrangements
  • 17% superannuation
  • Fulltime
Read More
Arrow Right