Senior Zendesk AI, Automation & Execution Lead Job at N-iX

Senior Customer Success Manager – Operations & Automation

We believe the best Customer Success teams automate everything that doesn’t requ...

Location

Germany , Hamburg

Salary:

Not provided

Wunder Mobility

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS
Instinctively look for process improvements and automation opportunities
Proven track record in managing enterprise accounts and driving measurable business outcomes
Hands-on experience with CS and support tooling (e.g., HubSpot, Zendesk)
Familiarity with AI and automation tools
Strong understanding of SaaS metrics and customer lifecycle management
Excellent communication, presentation, and stakeholder management skills
Minimum C1 German language skills and strong business English
Comfortable operating in ambiguity and a high-ownership approach to work

Job Responsibility

Own a portfolio of enterprise and growth accounts, leading onboarding, adoption, renewals, and expansion
Redesign how Customer Success operates, identifying manual workflows and replacing them with scalable systems and automation
Build and optimize the CS tech stack (CRM, support tooling, product analytics) and ensure reliable data flows across systems
Implement automation across the customer lifecycle — onboarding, health monitoring, support triage, and renewal signals
Lead strategic customer conversations, including QBRs and executive workshops focused on measurable business outcomes
Turn customer insights into product impact, influencing roadmap priorities and improving the platform

What we offer

Work closely with founders and senior leadership in a high-trust environment with fast decision cycles
Real ownership: shape how Customer Success operates at scale
Exposure to global operators running large real-world mobility systems
Hybrid/remote flexibility
25 vacation days + workation options
Competitive compensation

Fulltime

Staff Product Manager - Enterprise AI

Twilio is undergoing a major business transformation powered by Enterprise AI, s...

Location

United States

Salary:

155520.00 - 228700.00 USD / Year

Stytch

Expiration Date

June 27, 2026

Requirements

7+ years of product management experience at fast-paced technology companies, with at least 3 years in GTM functions (sales operations, customer support, compliance/risk operations) and/or Corporate Functions (finance operations, legal tech, HR tech)
Deep understanding of at least two of the following domains: sales workflows and CRM systems, customer support operations and help desk platforms, compliance/risk operations and fraud detection systems, financial operations and ERP systems, legal operations and contract lifecycle management, HR operations and human capital management systems
Proven ability to build products that serve diverse user personas and use cases within a unified platform strategy
Strong technical fluency with AI/ML concepts, agentic systems, workflow automation, and conversational AI
Proficiency with SQL and ability to extract, analyze, and interpret data independently to inform product decisions
Excellent stakeholder management skills with experience influencing senior leaders and driving cross-functional alignment
Demonstrated success delivering measurable business impact through product innovation and operational efficiency
Bachelor's degree or equivalent experience

Job Responsibility

Define and execute the product roadmap for Enterprise AI spanning GTM functions (Sales, Support, Operations) and Corporate Functions (Finance, Legal, HR). Establish clear priorities, milestones, and success metrics that align with business objectives and drive measurable improvements
Lead cross-functional product development across multiple business domains, balancing the needs of diverse stakeholders within a unified platform strategy
Build AI-powered solutions across Sales, Support, and Operations functions that drive measurable GTM improvements
Build AI-powered solutions across Finance, Legal, and HR functions that transform operational efficiency
Leverage the Enterprise AI platform to build agentic solutions using multi-agent architecture, knowledge retrieval, workflow automation, and LLM-powered reasoning tailored to each business function
Integrate with enterprise systems including Salesforce, Zendesk, Workday, NetSuite, DocuSign, compliance platforms (Sift, etc.), contract management platforms, HRIS systems, and internal Twilio tools
Partner with Engineering, Data Science, and AI/ML teams to operationalize models, build production-grade products, and ensure scalability, reliability, and performance
Collaborate with business leaders across GTM and Corporate Functions to understand their strategic priorities, operational challenges, and success metrics
Drive adoption and enablement by working directly with end users, training teams on new AI capabilities, gathering feedback, and iterating on product experiences
Measure and communicate impact through clear metrics on productivity gains, efficiency improvements, cost savings, and business outcomes driven by AI products

What we offer

competitive pay
generous time-off
ample parental and wellness leave
healthcare
retirement savings program
equity plan
corporate bonus plan
paid sick time
paid personal time off
paid parental leave

Fulltime

Senior Data Scientist

At Vanta, our mission is to help businesses earn and prove trust. We believe tha...

Location

United States; Canada

Salary:

Not provided

Vanta

Expiration Date

Until further notice

Requirements

Have at least 4 years of experience working with data as a data scientist / analyst in an applied business context
Deep experience with data visualization
Professional experience with statistics and analytical techniques
Experience with experiment design and hypothesis testing in small n experiments
Building models for predicting the P(churn) of a customer
Building models for predicting risk
Intense curiosity about data, the world, where they match, and why they do or don’t
Product lifecycle expertise, in particular converting a product experience into a growth analytics framework
Executive communication skills. You can tell a compelling story about the status quo
Deep understanding of Product analytics stacks (Heap, Amplitude, StatSig, client stride tracking, and browser mechanics) and integration of product data with Customer Success teams

Job Responsibility

Write DBT SQL pipelines to automate and manage data assets in Snowflake for our product partners
Python/R with Hex.tech to conduct statistical analysis of product usage and engagement data
Work in Sigma Computing to find insights in our customer journey
Conduct and manage business enhancing analytical projects: defining and predicting churn, specifying and building a product
Set the bar high for what is expected of predictive analytics projects
Define the analytics practice for our Product Analytics efforts
Help craft our AI and LLM measurement practices
Lead Analytics Reviews with C-level partners

What we offer

Offers Equity
Eligible for medical benefits
401(k) plan
Other company perk programs
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits

Fulltime

Senior Technical Product Manager, Customer Service

Babylist's customer base is growing rapidly, serving over 9 million families ann...

Location

United States; Canada

Salary:

170357.00 - 204387.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

Experienced Product Manager, with 2-5 years of experience in an agile development environment
Experience in customer service, customer support operations, product operations, or similar domains
Worked in highly cross-functional roles, managing the needs of various technical and non-technical stakeholders when executing projects
Experience with systems integration, data flow, APIs and automation of manual processes, and you can discuss system architecture with technical counterparts
Able to work with ambiguity, and define executable projects from initially unclear priorities and requirements—particularly in greenfield or under-invested areas
Highly analytical, leveraging data and process improvement techniques to objectively define priorities and action items
Excellent written and verbal communication skills, and can express ideas effectively to both technical and non-technical audiences
Fast learner with an up-and-comer mentality, ready to grow your career beyond customer service into adjacent product areas

Job Responsibility

Drive the full product lifecycle for your roadmap - discovery, definition and validation, development, launch, and iteration
Lead the implementation of Sierra, our newly-signed AI chatbot platform, to achieve ambitious automation goals for customer interactions
Partner closely with a dedicated team of 3 engineers to define and execute on new initiatives, leveraging design, UX, and other customer-facing teams as necessary
Evaluate and optimize our customer service technology stack, including Zendesk, building AI-led workflows that replace manual processes with intelligent automation
Collaborate with Product and Engineering leadership to prioritize requests across many stakeholders, primarily including Customer Service Operations, Consumer Product teams, and Data
Build and maintain reliable knowledge centers (help articles) that serve both AI systems and human agents, ensuring accuracy as products evolve
Define meaningful and relevant metrics for your space, work with data and engineering teams to surface these metrics, and then contextualize and communicate the impact to the rest of the organization. Preference to be proficient in SQL, but not required
Partner closely with support operations leaders and CS managers to ensure technology solutions meet the practical needs of frontline teams

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Senior Director of Support

Lead and scale global customer support organization at PagerDuty, developing vis...

Location

United States , San Francisco

Salary:

164000.00 - 276000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

10+ years of experience in customer support or customer success
At least 5 years in a senior leadership role
Experience with AI/automation in support - prefer AgentForce
Proven track record of building and scaling global support teams in a SaaS or technology environment
Strong analytical skills and experience with support metrics, reporting, and tools (e.g., Zendesk, Salesforce, etc.)
Excellent communication, leadership, and people management skills
Experience driving cross-functional initiatives and influencing at all levels of the organization
Passion for customer experience and a deep understanding of customer support best practices
Bachelor's degree required
advanced degree preferred

Job Responsibility

Develop and execute the global support strategy aligned with company goals and customer needs
Lead change management initiatives with emphasis on leveraging AI and automation
Lead, mentor, and grow a high-performing team of support managers and professionals across multiple regions and time zones
Drive operational excellence through process optimization, technology adoption, and data-driven decision making
Define and track key performance indicators (KPIs) to measure team performance, customer satisfaction (CSAT), and operational efficiency
Partner with Product, Engineering, Sales, and Customer Success to ensure seamless customer journey
Oversee support channels (email, chat, phone, self-service, etc.) and ensure consistent service delivery
Champion the voice of the customer internally
Manage support budgets, headcount planning, and vendor relationships
Ensure compliance with relevant regulations and standards (FedRAMP, GDPR, SOC2)

What we offer

Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year

Fulltime

New

Merchandiser/Cashier

Greet customers on sales floor, directs them to product or to parts specialist. ...

Location

United States , San Diego

Salary:

17.75 - 25.00 USD / Hour

O'Reilly Auto Parts

Expiration Date

Until further notice

Requirements

Good aptitude for dealing with number sequences
good interpersonal communicational skills
good organizational skills

Job Responsibility

Greet customers on sales floor, directing them to product or to parts specialist
check out customers
deter shoplifters
keep front area stocked and fronted
stock merchandise according to planograms or displays
complete sales preparation
check in, price, and put up stock
make display changes according to company guidelines
make all out-front price changes
ensure sale signs and sales flyer rack are stocked

What we offer

Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth

Fulltime

Senior DC Pensions Investment Consultant

They have an exciting opportunity for a Senior DC Pensions Investment Consultant...

Location

United Kingdom , London

Salary:

Not provided

The Emerald Group Ltd, Search and Selection

Expiration Date

Until further notice

Requirements

FIA, FFA or CFA qualified with some years of post-qualification experience
Demonstrable experience of working within the UK DC pension scheme advisory sector in a consultancy environment
Experience in investment and good technical pension scheme investment knowledge

Job Responsibility

Building and leading relations with clients and ensure client needs are identified and met, driving forward the client relationship where appropriate
Getting involved with new pitches for DC Consultancy work
Maintaining up-to-date knowledge of market practice, legislation and DC governance requirements
Running and interpreting DC Investment strategy modelling to identify suitable investment strategies in the context of the client’s specific membership

Fulltime

Financial Controller

The Financial Controller oversees the company’s financial operations and ensures...

Location

United States , Romeoville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior Management Experience
Manufacturing experience (cost accounting too)
Accounting/finance Degree

Job Responsibility

Manage company financial accounts and lead the monthly close process
Oversee half-year and year-end close activities, ensuring all reporting requirements are met
Review and update standard costs as needed and track their impact
Provide regular financial updates to management to support business decisions
Help develop financial strategies, goals, and policies
Prepare reports on financial performance, including income, expenses, and forecasts
Lead budgeting processes and review budget proposals
Advise management on insurance coverage and financial risks
Oversee asset depreciation and ensure proper accounting treatment
Stay up to date on tax changes and recommend adjustments as needed

What we offer

Medical/Dental/Vision
401K Match

Select Country

Senior Zendesk AI, Automation & Execution Lead

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?