Senior Workplace Manager

• Manage daily operations, facilities, and workplace experience across our Northern California/Pacific Northwest locations
• Lead a small, high-performing team with a focus on continuous improvement, cross-functional collaboration, and service excellence
• Act as a tactical leader overseeing a complex operational area with measurable impact on team performance and studio effectiveness
• Lead and mentor a multidisciplinary team, setting clear goals and expectations while creating a culture of excellence, inclusion, and accountability
• Provide coaching and performance feedback, manage career development, and identify training opportunities
• Recommend and implement strategies for employee progression and workforce planning
• Act as both advisor and mentor, fostering growth through formal training and on-the-job learning
• Participate in moderate to significant people decisions, such as hiring, performance improvement, and development planning
• Build strong, trusted relationships with studio leadership, global workplace partners, and other internal teams
• Influence stakeholders to align on goals, standards, and execution of workplace strategies
• Contribute input to tactical planning and local implementation of global initiatives
• Partner with senior leadership to anticipate evolving business needs and translate those into actionable space and service solutions
• Own all aspects of facility operations including health & safety, maintenance, cleaning, catering, and space management across the assigned portfolio
• Lead day-to-day tactical execution and elevate recurring or strategic issues for resolution
• Apply strong decision-making skills to address operational issues, managing escalations with discretion and speed
• Implement moderate to significant improvements in systems, processes, and service levels across the workplace portfolio
• Oversee a wide network of service providers and contractors, including vendor selection, performance reviews, budgeting, and contract negotiation
• Optimize supplier relationships to deliver high-quality, cost-effective solutions that support business outcomes
• Monitor budgets, control costs, and provide accurate forecasting
• contribute input into annual planning processes
• Manage multiple, complex projects (e.g., moves, renovations, workplace refreshes) with minimal supervision
• Lead cross-departmental initiatives and collaborate with Real Estate, IT, and Studio Ops teams
• Own and improve documentation and data accuracy in workplace systems (CAFM, IWMS)
• Serve as site lead for incident response and emergency management
• Liaise with Health & Safety, Security, and Facilities Compliance to create and test protocols and response plans
• Drive ESG goals and sustainable workplace practices, including energy usage monitoring and resource efficiency
• Contribute to the design and enhancement of spaces that blend functionality, technology, and wellness

• 6–8 years of direct experience in workplace/facilities management
• 2+ years of team leadership
• Proven record of managing cross-functional teams in complex, fast-paced environments
• Strong track record in tactical decision-making, operations oversight, and process improvement
• Prior experience in creative, technical, or high-growth work environments strongly preferred
• Bachelor’s degree (or equivalent) in Facilities, Hospitality, Real Estate, or a related field
• Advanced knowledge of workplace management practices, vendor contracts, and H&S compliance
• Exceptional people leadership and interpersonal skills
• High degree of autonomy with strong judgment in operational, people, and project decisions
• Strong problem-solving abilities and analytical thinking
• Comfortable managing a predetermined budget and offering input into strategic workforce and financial planning

Prior experience in creative, technical, or high-growth work environments

• Medical (HSA & FSA)
• dental
• vision
• 401(k) with company match
• employee stock purchase plan
• commuter benefits
• in-house wellness program
• broad learning & development opportunities
• a charitable giving platform with company match
• Fitness allowance
• employee discount programs
• free games & events
• stocked pantries