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Social Value Portal Ltd Logo Social Value Portal Ltd · Customer Service

Senior Workplace Ambassador

United Kingdom, Canary Wharf, East London 38000.00 - 40000.00 GBP / Year · Job Posted May 05, 2026
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Job Description

In this role, you will be responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. You will be expected to increase the level of engagement and partnership between JLL, service partners, and our clients to provide superior service delivery while enhancing their individual personal and professional skills.

Job Responsibility

  • Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback
  • Recognize opportunities in the workplace experience and create programming to reduce friction for client employees
  • Ensure Experience/Ambassador Services are executed in a manner consistent with SLA’s, standard processes, professional brand image and compliant with applicable local laws
  • Lead, manage, equip and inspire a team of Ambassadors to consistently deliver high-touch customer service
  • Leadership responsibilities include managing, onboarding, timekeeping, delegating, scheduling, coaching, and teambuilding
  • Empowered to make operational adjustments as necessary, develops and documents standard operating procedures
  • Briefs leadership on key local developments and seizes opportunities to play a role in execution of client workplace strategy
  • Supports data collection, analysis, and reporting to ensure alignment with client's goals and objectives
  • Achieve and exceed goals including performance goals, team goals, and client’s goals and objectives
  • Carries culture card as a tangible representation of values, standards, and principles
  • Strive to continually improve Experience Service performance
  • Works collaboratively within the account team in integrated delivery of Experience Services
  • Builds meaningful lasting relationships with client employees and guests for intuitive service delivery
  • Visibly engaged and well-known in the workplace
  • Conduct routine walkthroughs and assessments of workspace and soft services delivery to ensure compliance
  • Receives and responds to all requests or issues within a specific period, including personal follow-up
  • Partners with soft services providers to establish and continually reinforce service excellence
  • Assistance and flexibility with client events and catering as needed
  • Serve as training center concierge for internal/external events
  • Assists with third-party vendor relationships and service partners
  • Engage in a culture of continuous improvement and innovation
  • Identify potential risks and escalate as appropriate
  • Provide operational excellence through administrative support and work order management

Requirements

  • Recognised knowledge in hospitality or workplace experience
  • Ability to collaborate with diverse teams – lead by example
  • respectful, cooperative, accountable
  • Ability to quickly adapt to new devices, technology, and applications
  • Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)

Nice to have

  • Qualifications in hospitality management or facilities management
  • Knowledge of commercial real estate

What we offer

  • Excellent Benefits
  • Pension
  • Heal (likely typo for Health)
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