Senior Workforce Analytics Analyst Job at Geico (Richardson)

Senior Analyst, Workforce Management Innovation & Optimization

Embark on a transformative journey as a Senior Analyst, Workforce Management Inn...

Location

United States , Henderson; Wilmington; Whippany

Salary:

80000.00 - 100000.00 USD / Year

Barclays

Expiration Date

Until further notice

Requirements

Experience using Workforce Management tools and data platforms such as Aspect, AWS, or other cloud-based systems to analyze data and deliver actionable insights
Demonstrated experience supporting process optimization, reporting, and documentation with high attention to detail and accuracy
Ability to collaborate across cross-functional teams and effectively communicate insights, risks, and recommendations

Job Responsibility

Support innovation and continuous improvement through analytics, process optimization, and operational execution
Deliver analytical insights and identify opportunities to improve workforce management processes and performance
Work closely with Workforce Management, Operations, HR, and Technology teams to support enhancements to tools, reporting, and workflows
Ensure governance, data quality, and documentation standards are maintained

What we offer

Medical coverage
Dental coverage
Vision coverage
401(k)
Life insurance
Other paid leave for qualifying circumstances
Incentive award

Fulltime

Senior Analyst - Workforce Management

The Senior Workforce Management Analyst is responsible for the daily efforts to ...

Location

Philippines , Manila

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

Strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multi-department contact center operations
ability to create forecasting and scheduling to that forecast
competency in dealing with all levels of stakeholders and building strong relationships with teams/Partners and all organizational customers
strong quantitative, analytical and technical aptitude skills
ability to work under pressure, meet deadlines and be accountable for performance
ability to multitask, be detail oriented and demonstrate strong organizational skills
excellent interpersonal skills with all levels of organizational customers and team members
ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers
proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action
ability to work independently, establish priorities and demonstrate good judgment skills

Job Responsibility

Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation
Analyse capacity plans and undertake appropriate calculations to estimate job requirements, resources and review plans, making appropriate adjustments in the event of changes and unforeseen circumstances
Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results
Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation
Generates and evaluates staffing schedules, and ensures data updates into the scheduling system, generating short and long-term staffing models and providing recommendations based on analysis
Compares results to forecast and identify opportunities for improvement
Provide daily/intraday performance reports to leadership and other related duties as assigned
Provide support and guidance to the RTA team on usage of tools (IEX, Genesys, Tableau GCXI etc.) and workforce management techniques to make intra-day adjustments to maximize resource efficiency and achieve service level goals / business objectives

Fulltime

Senior People Analytics Analyst

InnovAge is on a quest to enhance our strategic HR capabilities and drive innova...

Location

United States , Denver

Salary:

103300.00 - 134400.00 USD / Year

InnovAge

Expiration Date

Until further notice

Requirements

A minimum of 3 years of proven experience in an analytical role, within, people analytics, or a related field
A Bachelor's degree in Data Science, Statistics, Computer Science, or a related field
Proficiency in data querying, analysis, dashboard creation, and visualization techniques, with a strong command of tools such as SQL, Tableau, and Power BI
A solid grasp of measurement methodologies and statistical and predictive analytics, including experience with statistical software such as R, Python, or SPSS
Demonstrated ability to interpret complex data and translate it into actionable insights and compelling narratives for a non-technical audience
Experience with HR systems and databases
Excellent problem-solving skills and the ability to work independently as well as collaboratively in a team environment
Strong organizational and project management skills, with the ability to prioritize and manage multiple projects simultaneously
Strong attention to detail and a commitment to delivering high-quality, accurate analytics solutions
Effective communication skills, both written and verbal, with the ability to clearly convey complex concepts to stakeholders at all levels

Job Responsibility

Lead the charge in establishing a robust people analytics framework, enabling data-driven strategies for talent development, retention, and organizational growth
Act as a strategic advisor, leveraging analytics to provide deep insights into workforce dynamics, predict future trends, and recommend interventions that align with InnovAge's core values and business goals
Spearhead initiatives to enhance employee experiences through data, identifying opportunities to improve well-being, career development, and engagement, thus positioning InnovAge as an employer of choice
Cultivate a culture of transparency and insight, where data informs leadership decisions and employee initiatives, enhancing our commitment to creating exceptional workplace environments and fostering innovation
Leverage deep understanding of business objectives to transform them into actionable people metrics and scalable solutions
Utilize expertise in data management, analytics, and visualization to empower InnovAge with insights for evidence-based decision-making
Design and implement a robust data architecture with proactive monitoring to ensure real-time data intelligence and responsive methodologies
Craft and distribute user-friendly tools, dashboards, and reports for self-service analytics access
Enhance and apply a comprehensive data quality framework to perpetually elevate the integrity of our data
Guarantee uniformity in our approach to data gathering, definitions, and analytical standards across all platforms and teams

What we offer

medical/dental/vision insurance
short and long-term disability
life insurance and AD&D
supplemental life insurance
flexible spending accounts
401(k) savings
paid time off
company-paid holidays

Fulltime

Workforce Planning Analyst Senior

Develops, designs, and implements predictive planning analytical models, tools a...

Location

United States , Charlotte

Salary:

41.10 - 61.65 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business or related field
Bachelor's Degree in Statistics or related field
Typically requires 5 years of experience in statistics, accounting, or math which includes workforce planning and analyzing multiple sources of information, statistical modeling, identifying trends, and developing recommendations to address business issues and opportunities based on data analysis
Advanced knowledge and skills in applying analytical techniques used to draw inferences and conclusions from analyses and translating data/information into insights
Experience using statistical, database management and data visualization software systems
Advanced proficiency in MS Office, with a strong focus on Excel and PowerPoint
Excellent verbal and written communication skills along with presentation skills are critical
Must have strong critical and analytical thinking skills
Must demonstrate integrity, maturity, dependability, a positive attitude and enthusiasm
Demonstrated ability in successfully completing tasks

Job Responsibility

Develops, designs, and implements predictive planning analytical models, tools and procedures
Formulates effective strategies consistent with business strategy of the organization
Creates and administers reports to meet end user needs and assists in creating and maintaining databases
Proactively anticipates reporting needs and offers recommendations on value-added data and reports
Performs complex data management and manipulation to support analytics initiatives and forecasting to identify trends and determine optimal performance
Develops various approaches to management of data and analysis based on project need to ensure objectives and goals are realized through analysis and reporting activities
Generates and executes actionable reporting by utilizing data visualization tools
Quantifies and assesses the most efficient use of resources needed to successfully execute business strategy
Identifies and analyzes capacity measures to provide leadership with data to allow for optimal service and quality levels
Identifies and establishes baselines to assist leaders in planning needs to ensure internal metrics are met and can plan for strategic priorities

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Senior Workforce Management Analyst

We are seeking a highly skilled Senior Workforce Management (WFM) Analyst to own...

Location

United States , Virtual

Salary:

70000.00 - 78000.00 USD / Year

ATI Physical Therapy

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Mathematics, Statistics, Data Analytics, or a related field — or equivalent work experience
4+ years of workforce management experience in a high-volume contact center environment
Demonstrated proficiency in SQL and data visualization/reporting tools
Hands-on experience with NICE inContact / CXone, RingCentral, or other major contact center platforms
Deep understanding of Erlang-C modeling, interval-based forecasting, shrinkage planning, and occupancy optimization
Advanced proficiency with Excel, SQL, and BI tools (Power BI, Tableau, Looker)
Strong grasp of contact center KPIs and their operational drivers
Excellent analytical and problem-solving skills with the ability to simplify complex data for diverse audiences
Exceptional communication and presentation skills — able to influence stakeholders across all levels
Highly organized, detail-oriented, and capable of managing multiple priorities independently

Job Responsibility

Analyze and interpret contact center KPIs (Service Level, ASA, Abandonment, Occupancy, Shrinkage, etc.) and deliver executive-level reporting
Partner with process innovation team to develop self-service reporting dashboards in SQL and BI tools (Power BI, Tableau, Looker, etc.)
Build, maintain, and refine short- and long-term forecasts for contact volumes, handle times, and staffing requirements across multiple sites or business lines
Leverage advanced analytics and machine learning (ML/NLP) techniques to improve forecasting accuracy and workforce optimization
Conduct capacity planning and scenario modeling to inform hiring, scheduling, and performance improvement strategies
Write and optimize SQL queries to extract, transform, and analyze large data sets for actionable insight
Support scheduling and intraday management strategies in collaboration with WFM scheduling and real-time teams as needed
Serve as a subject matter expert (SME) in workforce management and telephony reporting integrations (NICE CXone, DialPad, RingCentral, ServiceNow, etc.)
Lead and contribute to process improvement initiatives focused on efficiency, automation, and agent engagement

Fulltime

Workforce Planning Analyst Senior

Develops, designs, and implements predictive planning analytical models, tools a...

Location

United States , Charlotte

Salary:

41.10 - 61.65 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business or related field
Bachelor's Degree in Statistics or related field
Typically requires 5 years of experience in statistics, accounting, or math which includes workforce planning and analyzing multiple sources of information, statistical modeling, identifying trends, and developing recommendations to address business issues and opportunities based on data analysis
Advanced knowledge and skills in applying analytical techniques used to draw inferences and conclusions from analyses and translating data/information into insights
Experience using statistical, database management and data visualization software systems
Advanced proficiency in MS Office, with a strong focus on Excel and PowerPoint
Excellent verbal and written communication skills along with presentation skills are critical
Must have strong critical and analytical thinking skills
Must demonstrate integrity, maturity, dependability, a positive attitude and enthusiasm
Demonstrated ability in successfully completing tasks

Job Responsibility

Develops, designs, and implements predictive planning analytical models, tools and procedures
Formulates effective strategies consistent with business strategy of the organization
Creates and administers reports to meet end user needs and assists in creating and maintaining databases
Proactively anticipates reporting needs and offers recommendations on value-added data and reports
Performs complex data management and manipulation to support analytics initiatives and forecasting to identify trends and determine optimal performance
Develops various approaches to management of data and analysis based on project need to ensure objectives and goals are realized through analysis and reporting activities
Generates and executes actionable reporting by utilizing data visualization tools
Quantifies and assesses the most efficient use of resources needed to successfully execute business strategy
Identifies and analyzes capacity measures to provide leadership with data to allow for optimal service and quality levels
Identifies and establishes baselines to assist leaders in planning needs to ensure internal metrics are met and can plan for strategic priorities

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Workforce Management Senior Forecasting Analyst

Embark on a transformative journey as a Workforce Management Senior Forecasting ...

Location

United States , Wilmington; Henderson

Salary:

90000.00 - 130000.00 USD / Year

Barclays

Expiration Date

Until further notice

Requirements

Experience using data analysis and problem-solving skills to support business decision-making and forecasting activities
Familiarity working with large datasets, including coding knowledge such as Python or similar tools, along with proficiency in MS Office
Ability to manage stakeholder relationships and communicate insights effectively across business functions

Job Responsibility

Delivering forecasting and analytics to support workforce management across customer care, collections, fraud, and other operational areas
Working closely with stakeholders to understand business drivers and support accurate demand forecasts and staffing plans
Using data analysis to support decision-making and improve forecasting methods and processes
Supporting the balance between customer experience, operational efficiency, and cost outcomes across multiple lines of business

Fulltime

Senior Analyst, Care Support Workforce Optimization

Reporting to the Director of Operations Analytics & Workforce Optimization, the ...

Location

United States , New York City

Salary:

97325.00 - 114500.00 USD / Year

Spring Health

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field
Master’s degree preferred
Minimum of 3–5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech)
Experience with workforce management or capacity planning is a plus
Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex)
experience with workforce management tools is preferred
Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
Excellent communication and storytelling skills
able to synthesize complex analysis into actionable insights and influence leadership decisions
A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment

Job Responsibility

Own forecasting of inbound volume to Care Support, broken down by channel and request category
Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis
Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions
Serve as a strategic partner to Care Support leadership, providing guidance on resourcing decisions and capacity planning
Act as the primary liaison for Care Support workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success

What we offer

Health, Dental, Vision benefits start on your first day
Access to One Medical accounts
HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs
Employer sponsored 401(k) match of up to 2%
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub

Fulltime

Select Country

Senior Workforce Analytics Analyst

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?