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The Workday Success Plans team works directly with customers through targeted micro consulting engagements to help solve their business needs using the Workday application. Responsible for acting as a trusted Workday advisor, you will have the opportunity to assist customers with how-to questions, troubleshoot and guide customers through configuration, and provide feature demonstrations. As a Workday Spend expert, customers will benefit from your knowledge as you share your experience, identify key considerations, and highlight standard methodologies.
Job Responsibility
Conducting research to ensure understanding of customer questions and related Workday concepts
Delivering small scope consulting in response to customer requests
Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap
Keeping up to date with industry practices and the ability to engage with our customers on those topics
Helping drive the creation of new programs to drive customer feature adoption
Delivering other Customer Enablement services, such as Office Hours, configuration and business requirements reviews, one-on-one customer configuration designs, and deployments including full deployment of Workday features
Requirements
5+ years of consulting experience in change management or management consulting
5+ years of software consulting and deployment experience
2+ years functional expertise in core Financials
Certified in Workday FINS and other specialty such as Expenses, Procurement, Suppliers, Inventory, Strategic Sourcing etc.
Ability to certify in other Workday Financials functional areas and to deploy the solution
Capable of influencing, interacting and collaborating with senior executives, internally and externally
Capable of understanding complex, technical process issues and facilitate/influence decision making
Excellent verbal and written communication skills
Ability to distill complex concepts into compelling, relevant and understandable presentations is paramount
Ability to demonstrate Workday effectively (including value, benefits, etc.) as part of any enablement program
The ability to work on multiple engagements and deliverables simultaneously
Bachelor’s degree or equivalent and relevant working experience required