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Amgen Logo Amgen · IT - Administration

Senior Workday Data Operations

Portugal, Lisbon · Job Posted May 27, 2026
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Job Description

As part of the HR service delivery team, this role serves as a key point of contact and subject matter expert for Workday, ServiceNow, and core HR processes. The Sr Workday Data Operation Analyst will support and improve HR service delivery by providing business subject matter expertise, resolving escalated HR system and process issues, maintaining HR knowledge bases, monitoring HR data quality, and contributing to process and system improvements.

Job Responsibility

  • Act as a subject matter expert for Workday and core HR processes, supporting workforce administration activities in alignment with global standards
  • Provide support to employees, managers, HR Associates, and local HR teams by resolving escalated Workday and HR process inquiries, ensuring adherence to service level agreements
  • Monitor and ensure HR data accuracy through audits, reporting, mass uploads (EIBs), and data correction activities
  • Maintain internal and external HR knowledge bases, identifying opportunities for simplification and continuous improvement
  • Support Workday security role assignments, reviews, and documentation, ensuring alignment with SOX and compliance requirements
  • Contribute to system, process, and service enhancement initiatives across Workday, ServiceNow, and HR operations
  • Analyze business needs and translate them into effective HR system or process solutions
  • Build strong relationships with global HR teams, employees, managers, and key stakeholders across regions

Requirements

  • Minimum 4 years of experience in Human Resources and/or a corporate service center environment
  • Minimum 3 years of experience supporting Workday in an HR service delivery environment
  • Experience with Workday Core HCM processes and workforce administration
  • Experience with EIBs, data audits, and data correction processes
  • Proficiency in Microsoft Office 365, especially Excel
  • Experience working with standard operating procedures
  • Fluency in English

Nice to have

  • Bachelor’s degree in Human Resources, Business Administration, Economics, or a related field
  • Experience in a multinational or shared service center environment
  • Experience with Workday security and SOX-related processes
  • Project management experience
  • Fluency in additional languages

What we offer

  • Vast opportunities to learn, develop, and move up and across our global organization
  • Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act
  • Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
  • Flexible work arrangements
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