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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Senior Wireless Technical Support Engineer

United States, San Juan · Job Posted June 14, 2026
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Job Description

The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools, focused in networking. Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

Job Responsibility

  • Triage and Resolve Customer Support Escalations from multiple inbound channels
  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
  • Build and maintain layer 2/3 network testbeds
  • Understand features and reproduce customer issues
  • File tickets on bugs found
  • Analyze logs and pinpoint root causes
  • Work with developers and drive solutions
  • Participate in relevant meetings and discussions and provide status reports
  • Drives innovation and integration of new technologies into projects and activities in the engineering design organization
  • Provides guidance and mentoring to less- experienced staff members

Requirements

  • Bachelor's or Master's degree in Computer Science, Computer Engineering, focus in networking preferred
  • Typically 6-10 years experience
  • Knowledge in Layer 2 and Layer 3 Networking
  • Knowledge in 802.11 Wi-Fi standards
  • Using and evaluating appropriate engineering design tools and software packages to design components and solutions
  • Excellent analytical and problem solving skills
  • Conducting reviews of material specifications and hardware, software, and electrical component design
  • Evaluating forms of empirical analysis, modeling and testing methodologies to validate product designs and specifications
  • Excellent written and verbal communication skills
  • mastery in English and local language
  • Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels

Nice to have

  • Cloud Architectures
  • Cross Domain Knowledge
  • Design Thinking
  • Development Fundamentals
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Full Stack Development
  • Security-First Mindset
  • User Experience (UX)

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Relocation support is provided for eligible candidates
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