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Senior Wireless TAC Engineer

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Hewlett Packard Enterprise

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Location:
United States , San Jose

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

101900.00 - 234500.00 USD / Year
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Job Description:

Senior Wireless TAC Engineer role at HPE focusing on Enterprise Wireless and Wired Networks, solving complex technical issues, and ensuring customer success in networking solutions

Job Responsibility:

  • Triage and Resolve Customer Support Escalations from multiple inbound channels
  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
  • Build and maintain layer 2/3 network testbeds
  • Understand features and reproduce customer issues
  • File tickets on bugs found
  • Analyze logs and pinpoint root causes
  • Work with developers and drive solutions
  • Participate in relevant meetings and discussions and provide status reports

Requirements:

  • Knowledge in Layer 2 and Layer 3 Networking
  • Knowledge in 802.11 Wi-Fi standards
  • Juniper Router & Switch Certifications is a plus
  • Experience level: 5~8 years
  • BA/BS/MS in EECS or related subject area

Nice to have:

Juniper Router & Switch Certifications

What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment

Additional Information:

Job Posted:
September 08, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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