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Senior Wireless TAC Engineer role at HPE focusing on Enterprise Wireless and Wired Networks, solving complex technical issues, and ensuring customer success in networking solutions
Job Responsibility:
Triage and Resolve Customer Support Escalations from multiple inbound channels
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
Build and maintain layer 2/3 network testbeds
Understand features and reproduce customer issues
File tickets on bugs found
Analyze logs and pinpoint root causes
Work with developers and drive solutions
Participate in relevant meetings and discussions and provide status reports