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Senior Wireless TAC Engineer

United States, San Jose Employment contract 101900.00 - 234500.00 USD / Year · Job Posted September 08, 2025
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Job Description

Senior Wireless TAC Engineer role at HPE focusing on Enterprise Wireless and Wired Networks, solving complex technical issues, and ensuring customer success in networking solutions

Job Responsibility

  • Triage and Resolve Customer Support Escalations from multiple inbound channels
  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
  • Build and maintain layer 2/3 network testbeds
  • Understand features and reproduce customer issues
  • File tickets on bugs found
  • Analyze logs and pinpoint root causes
  • Work with developers and drive solutions
  • Participate in relevant meetings and discussions and provide status reports

Requirements

  • Knowledge in Layer 2 and Layer 3 Networking
  • Knowledge in 802.11 Wi-Fi standards
  • Juniper Router & Switch Certifications is a plus
  • Experience level: 5~8 years
  • BA/BS/MS in EECS or related subject area

Nice to have

Juniper Router & Switch Certifications

What we offer

  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment

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