Senior Wireless TAC Engineer, Hewlett Packard Enterprise

Senior Wireless TAC Engineer

Hewlett Packard Enterprise

Location:
United States, San Jose

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

101900.00 - 234500.00 USD / Year

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Job Description:

Senior Wireless TAC Engineer role at HPE focusing on Enterprise Wireless and Wired Networks, solving complex technical issues, and ensuring customer success in networking solutions

Job Responsibility:

Triage and Resolve Customer Support Escalations from multiple inbound channels
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
Build and maintain layer 2/3 network testbeds
Understand features and reproduce customer issues
File tickets on bugs found
Analyze logs and pinpoint root causes
Work with developers and drive solutions
Participate in relevant meetings and discussions and provide status reports

Requirements:

Knowledge in Layer 2 and Layer 3 Networking
Knowledge in 802.11 Wi-Fi standards
Juniper Router & Switch Certifications is a plus
Experience level: 5~8 years
BA/BS/MS in EECS or related subject area

Nice to have:

Juniper Router & Switch Certifications

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Additional Information:

Job Posted:
September 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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