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DoorDash Logo DoorDash · IT - Administration

Senior WFM Planning Analyst

Mexico, Mexico City · Job Posted May 27, 2026
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Job Description

As part of DoorDash’s Support Operations Team, we’re looking for an experienced Workforce Planner to help develop and scale our support lines of businesses in the Phoenix area. This role will be a key player in planning our monthly, daily, and hourly staffing levels and ensure we’re providing our customers with best-in-class service with up to date hiring plans. This role will play a vital part in improving forecast accuracy, reporting, and planning around floor staff utilization and efficiency.

Job Responsibility

  • Build and maintain support capacity plan models at a monthly, weekly, and interval level
  • Forecast incoming contacts based on Delivery volume, Mx and Dx onboarding
  • Analysis on historical data to provide insights that improve support operations
  • Guide Short-Term staffing adjustments to address current staffing gaps
  • Work with operations team to track staffing implementation and optimization
  • Partner with Real Time Analysts for demand insight and outage reporting
  • Build out and report on seasonality trends
  • Produce and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
  • Partner with teams to improve processes and customer experience for consumers, merchants, and dashers
  • Accomplish recommendations from start to finish
  • Identify areas for improvement and/or innovation around efficiency and customer experience

Requirements

  • 4+ years of post-grad experience
  • Analytical and data driven
  • Well-organized and attentive to detail
  • outstanding written and verbal communications skills
  • Impeccable follow-up and follow-through capabilities
  • Comfortable in a fast-paced, constantly changing, team-oriented environment
  • owner mentality
  • eagerness to bring solutions to big challenges
  • likes to dig in
  • comfortable in Excel/Google Sheets
  • experience in diverse cultures
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