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Senior Web Data Scientist

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Intercom

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to advise our product teams and drive evidence-based decision-making. We're a team of data scientists and product researchers who use data — both big and small — to build customer empathy, drive product strategy and shape products that deliver real value to our customers. For this role, we are looking for a Senior Data Scientist to work in our Web team, partnering with the product, design and engineering leads for our websites, intercom.com and fin.ai, to figure out where we can improve visitor journeys and increase lead volumes.

Job Responsibility:

  • Build relationships with and influence web leads from product, design and engineering to shape the strategy and roadmaps for our websites
  • Measure outcomes and develop success metrics to understand the impact of changes, through analysis and experimentation and collaborate with our RevOps teams to understand how our website contributes to Intercom’s commercial performance
  • Drive projects to improve the tools and infrastructure that data scientists use to do their work
  • Be a role model for more junior data scientists on the team

Requirements:

  • Track record working with and influencing the roadmaps of web teams
  • Significant experience of using AB testing to optimise website performance
  • Strong familiarity with Google Analytics
  • Excellent communication skills (technical and non-technical) and a focus on driving impact
  • Desire to mentor other data scientists and share best practices
  • Growth mindset and sense of ownership
  • Excellent SQL skills

Nice to have:

  • Experience working on a B2B SaaS product
  • Experience with a scientific computing language (R or Python)
  • Experience partnering with Qualitative Research teams
What we offer:
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • Secure bike storage

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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