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AO is looking for a proactive and hands-on Outbound Quality Lead to support our warehouse loading operations during the night shift. In this role, you’ll be at the heart of our outbound logistics, ensuring safety, efficiency, and compliance across the team. You’ll act as a key link between frontline colleagues and management, coaching team members and upholding high standards throughout the operation.
Job Responsibility:
Lead and support the loading operation with a hands-on approach
Manage trailer operations, ensuring accurate timings and safety compliance
Maintain bay flow and manage lane conditions to reduce congestion
Enforce site rules, warehouse standards, and handling practices
Deliver clear and confident inductions to new starters
Conduct retraining and audits for staff needing support
Coach team members to load trailers safely and correctly
Communicate operational concerns and suggest improvements to managers
Join weekly calls with depot management to review and improve performance
Requirements:
Clear and confident communication skills with both frontline staff and senior leaders
Confidence in enforcing rules and maintaining consistent standards
Ability to coach, support, and give constructive feedback
High attention to detail and consistency in your work
Basic understanding of warehouse systems and tools
What we offer:
25 days holiday (Excluding Bank Holidays)
At least 5% contribution pension scheme
Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership